Senior Specialist, Customer Assistance, CX Center of Excellence
New York, NYJobSeen 3w agoSeen in employer's feed 4 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Senior Specialist will support customer experience work through customer feedback interpretation, unstructured data organization, and actionable insight development. The role requires relevant experience in customer experience support, service design, customer analytics, or business analysis. It also involves emergency response assignments that may require work outside business hours, including nights, weekends, and holidays.
Skills & qualifications
Skills
Qualifications
Full job description
Required Education/Experience
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Associate's Degree and 5 years of work experience or
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Bachelor's Degree and 3 years of work experience or
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Master's Degree and 7 years of work experience
Relevant Work Experience
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3-5 years in customer experience support, service design, customer analytics, or a business analyst role, required.
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Must have the ability to interpret customer feedback, organize unstructured data, and develop actionable insights, required.
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Must have experience handling multiple assignments, changing priorities and meeting tight deadlines, required.
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Experience developing customer journey maps, personas, or service blueprints, preferred.
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Familiarity with Voice of the Customer platforms and survey methodologies, including NPS and CSAT, preferred.
Licenses and Certifications
- Driver's License Required
Additional Physical Demands
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The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
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The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
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Strong written and verbal communication skills, , with experience working across cross-functional teams.
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Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
EEO Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at [email protected]
How this job compares
Set against the 805 open Customer Experience jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This postingNot listed
- New York median$122–200K/yr34 salary ranges
- US median$20–23/hr221 hourly ranges
- Openings
- Olive Jobs lists 62 open Customer Experience jobs in New York and 805 across the US. 5% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Healthy Kids Programs6 open
- Amazon5 open
- Deloitte4 open
- Experience
- This posting asks for at least 3 years of experience; Customer Experience postings that state a minimum ask for 5 years at the median (590 postings).
- Education
- 141 of the 805 open Customer Experience jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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