Jr. IT Support Specialist

Location 293 U.S. 301, Sumterville, FL, 33585, USA

Job Category 5A

Employee Type Non-Exempt FT

Manage Others No

Required Degree HIGH_SCHOOL

Minimum Experience 1 Year

Description

Energize your Career at SECO Energy!

General Purpose of Job

This entry-level position provides technical assistance to end users in supporting personal computers, mobile devices, computer hardware, peripheral equipment, and standard business software. Under the guidance of experienced IT Support personnel and management, the Junior Information Technology Support Specialist performs routine equipment installations, software configurations, troubleshooting, and technical support activities. This position is designed to develop foundational technical knowledge, troubleshooting abilities, customer service skills, and familiarity with SECO Energy's information technology systems and procedures. The employee is expected to demonstrate progressive technical competency and increasing independence as experience and training are gained.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements

Education

• Minimum: High school diploma or GED.

• Preferred: Two (2) year associate degree, technical training, or coursework in Information Technology, Computer Science, or a related field.

• Preferred: Industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft fundamentals-level certifications are desirable.

Experience

• Minimum: Up to one (1) year of demonstrated information technology experience required through job employment either full or part time. Must demonstrate a basic understanding of personal computers, Microsoft Windows operating systems, common business software, and fundamental troubleshooting concepts.

• Preferred: One (1) year of professional experience in technical support, IT Help Desk, IT Service Desk, or related position. Relevant internships, technical training, educational laboratory experience, and hands-on personal computer experience may be considered.

• Preferred: Experience within an electric utility or related industry.

Other Requirements

• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.

• A valid Florida driver's license for occasional driving privileges of a company vehicle; must have and maintain an acceptable driving record as determined by SECO Energy.

• Normal work hours will be eight (8) hours Monday through Friday, between 7:30 am to 5:30 pm.

• Successful completion of pre-employment background check, physical and drug screen.

Living Requirement

• Employees in this position must live within one (1) hour from the assigned reporting location.

Driving Requirements

• Valid Florida Driver's License

Core Competencies

• Safety: Follows safety procedures diligently, identifies potential hazards, and takes appropriate action to maintain a safe working environment.

• Member Commitment: Provides exceptional service to members, actively listening to their needs and ensuring their satisfaction.

• Honesty & Integrity: Acts with honesty and integrity in all tasks, maintaining transparency and ethical standards.

• Work Ethic: Demonstrates a strong work ethic by consistently meeting deadlines and achieving high performance in all tasks.

• Inclusive Culture: Contributes to an inclusive culture by respecting and valuing diverse perspectives and collaborating effectively with all team members.

• Accountability: Takes responsibility for their actions and decisions, ensuring they meet commitments and deliver high-quality work.

• Teamwork: Works collaboratively with team members, sharing information and supporting collective goals.

Job Specific Competencies

• Technical Knowledge & Problem Solving: Demonstrates foundational knowledge of personal computers, mobile devices, peripheral equipment, and Microsoft Windows operating systems. Possesses a basic understanding of Microsoft 365 applications, common software installation procedures, and fundamental networking concepts. Ability to perform routine troubleshooting activities using established procedures, technical documentation, and guidance from experienced IT personnel. Demonstrates the ability to identify common technical issues, document troubleshooting steps, and recognize when problems require escalation. Willing and able to learn SECO Energy's enterprise applications, customer information systems, hardware configurations, security procedures, and technical support tools.

• Customer Service & Communication: Demonstrates a customer-focused attitude with effective interpersonal, written, verbal, and active listening skills. Communicates technical information clearly and professionally to employees with varying levels of technical knowledge. Able to follow instructions, ask appropriate questions, and provide accurate updates regarding technical support requests. Demonstrates professionalism when interacting with employees, management, vendors, and other stakeholders. Ability to read and understand technical instructions, knowledge articles, and basic equipment documentation. Proficiency in English is required, and Spanish language skills are considered an asset. Demonstrates an understanding of the importance of protecting confidential company, employee, and member information. Follows established information security policies, procedures, and access restrictions. Able to organize assigned work, manage routine tasks, and meet established deadlines with supervised guidance. Demonstrates flexibility when priorities change and maintain a professional demeanor during busy or stressful situations.

• Confidentiality, Time Management, and Adaptability: Demonstrates an understanding of the importance of protecting confidential company, employee, and member information. Follows established information security policies, procedures, and access restrictions. Able to organize assigned work, manage routine tasks, and meet established deadlines with supervised guidance. Demonstrates flexibility when priorities change and maintain a professional demeanor during busy or stressful situations.

• Learning & Professional Development: Demonstrates an interest in technology and a commitment to expanding technical knowledge and troubleshooting capabilities. Actively participates in assigned training, accepts feedback, and applies newly acquired knowledge to job responsibilities. Shows initiative in developing the technical competencies, independence, and professional skills necessary for progression to the Information Technology Support Specialist position.

Verification

The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).

Essential Duties and Responsibilities

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the cooperative.

Device and Software Setup & Maintenance

• Assist with setting up, configuring, deploying, and maintaining desktop computers, laptops, mobile devices, and associated peripheral equipment.

• Install and configure approved Microsoft Windows operating systems, Microsoft 365 applications, internet browsers, printers, and standard business software using established procedures.

• Perform routine computer maintenance, equipment replacements, and basic hardware troubleshooting under the guidance of experienced IT personnel.

• Assist with preparing and deploying replacement computers, including equipment setup, approved software installation, and basic user configuration.

• Follow established procedures for equipment handling, asset identification, and inventory documentation.

Technical Support and End-User Assistance

• Provide first-level technical assistance to employees experiencing routine computer, software, peripheral, and telephone-related issues.

• Respond to assigned technical support requests through the company's ticketing system, ensuring accurate documentation of reported problems, troubleshooting activities, and resolutions.

• Troubleshoot common issues involving Windows operating systems, Microsoft 365 applications, printers, network connectivity, and peripheral devices using established procedures.

• Escalate complex, unfamiliar, security-related, or unresolved technical issues to experienced IT Support personnel or the appropriate technical team.

• Assist employees with basic computer operations, software functionality, and approved technology tools.

• Communicate ticket status and updates to end users in a timely, courteous, and professional manner.

• Support technical personnel during equipment replacements, technology upgrades, and other assigned IT support activities.

Documentation and Knowledge Management:

• Maintain accurate and complete ticket records, including issue descriptions, troubleshooting steps, actions taken, and resolution details.

• Follow documented IT procedures, standard operating procedures, and internal knowledge base instructions.

• Assist with developing and updating basic technical documentation, frequently asked questions, and end-user instructional materials.

• Document newly learned troubleshooting procedures and submit recommended updates for review by experienced IT personnel.

• Maintain accurate equipment and inventory records in accordance with established departmental procedures.

Training and Professional Development:

• Participate in technical training, job shadowing, and hands-on learning activities as assigned.

• Develop proficiency in SECO Energy's approved hardware, software, ticketing system, and IT support procedures.

• Seek guidance from experienced IT Support personnel when performing unfamiliar tasks or troubleshooting complex issues.

• Demonstrate measurable improvement in technical troubleshooting, ticket management, documentation, and customer service skills.

• Work toward achieving the technical knowledge and competencies required for advancement to an Information Technology Support Specialist position.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by or those an employee encounters to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk; stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

This position has a general office environment with occasional local business travel between SECO Energy's offices. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Summary

We are the third-largest electric co-op in Florida and the seventh-largest in the nation and we are looking for qualified, energetic and committed candidates to join our successful TEAM!

Sumter Electric Cooperative is an Equal Employment Opportunity (EEO) Employer. All employment decisions are made without regard to age, race, color, religion, creed, sex, gender identity, sexual orientation, national origin, marital status, veteran status, the presence of any physical or mental disability, genetic information or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our company values and will not be tolerated.

Reaffirmation of EEO Policy Statement (https://secoenergy.com/sites/default/files/2026-07/2026.reaffirmation-of-statement-of-eeo-policy.pdf)

Our careers site is hosted through UKG's recruiting platform, which includes accessibility features and support for assistive technologies. If you experience any difficulty accessing or completing an application, please contact us and we will provide reasonable accommodations throughout the application process. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [email protected] or by calling (855) 483-2673 . Please be advised that this assistance is available for individuals who require accommodation due to disability.

SECO Energy participates in E-Verify. E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify English/Español (https://secoenergy.com/sites/default/files/2025-10/everifyparticipationposter-english-spanish-1-2019.pdf)

Right to Work English

Derecho a Trabajar (https://secoenergy.com/sites/default/files/2025-10/right\_to\_work\_poster\_spanish-01-2019.pdf)

USDA Non-Discrimination Statement

Reaffirmation of Statement of Non-Discrimination (https://secoenergy.com/sites/default/files/2026-07/2026.reaffirmation-of-statement-of-statement-of-nondiscrimination\_.pdf)

Know Your Rights/Conozca Sus Derechos

SECO Energy does not accept unsolicited resumes from any source other than directly from applicants. SECO Energy will not consider unsolicited referrals and/or resumes from any search agencies, staffing agencies, fee-based referral services, headhunters and recruitment agencies (hereinafter ‘vendors’). Unsolicited referrals and resumes sent to SECO Energy are deemed gratuitous. If any vendor (included but not limited to recruitment agency, headhunter, staffing agency) supplies any job applicant to SECO Energy without having a valid written and signed an agreement with SECO Energy, SECO Energy is not obligated to pay any kind of referral fee to such vendor. Any resumes submitted in the absence of a signed agreement become the property of SECO Energy and no fee shall be due.

*This posting will be closed and no longer available to receive applications upon SECO Energy ’s discretion.

^ Qualified employees will be considered on an equal basis with external applicants.