Desktop Analyst

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role Title: Desktop Analyst

Location: Lake Mary, Florida

Mandatory skills: Active Directory, Win 10, Windows 11 & Macintosh OS, Intune / SCCM Tool, Screen-meet, Beyond Trust + Logme In tools etc.…, Printers & Peripherals, Virtual Machines (Citrix / Azure Virtual Desktop), Audio/Video Support, • Ticketing Tool Remedy / SNOW

Roles and Responsibilities

• Provide Level 2 onsite support for complex customer issues, troubleshooting and resolving hardware and software problems on desktops, laptops, tablets, and mobile devices

• Analyze symptoms to properly identify the root cause of issues and determine appropriate solutions, including triage of physical layer problems, user authentication, application installs/uninstalls, and peripheral support

• Perform onsite installations, replacements, and repairs of hardware components, and manage software setup, configuration, and navigation support for end users

• Perform diagnostic testing and utilize remote control tools (Screen-meet, BeyondTrust, LogMeIn) to assist users in troubleshooting and resolution

• Lead deployment of software releases, system upgrades, and patches on end user devices using SCCM, MDT, Autopilot, and related tools

• Administer Windows environments including Active Directory, Group Policy, Terminal Services, and DFS across Windows 7 through Windows 11

• Manage procurement and asset management of end user devices, maintaining accurate records and lifecycle tracking

• Support customer relocations and departmental infrastructure buildouts, coordinating logistics and technical setup

• Provide Hands and Feet support for Server, Storage, Backup, and Network equipment, including IPT endpoints and Virtual Endpoint Support (Citrix/Azure Virtual Desktop)

• Support Tier 1 VIP users, ensuring timely and professional resolution of issues

• Manage and respond to tickets using Remedy and ServiceNow (SNOW), adhering to ITIL processes and SLAs

• Maintain up-to-date knowledge of current technologies related to network operations, desktop administration, and ITIL best practices

• Uphold a professional appearance and business professional dress code, as this role involves direct client interaction

• Document processes, resolutions, and workflows for knowledge sharing and future reference

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Lake Mary, FL

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 3-5 years of experience with Active Directory, Windows 10, and Windows 11 administration in a corporate environment

• Hands-on experience with Intune and/or SCCM for device management and software deployment

• Experience with remote support tools such as Screen-meet, BeyondTrust, or LogMeIn

• Experience providing Hands and Feet support for Server, Storage, Backup, and Network equipment

• Experience supporting printers, peripherals, and virtual machines including Citrix and Azure Virtual Desktop

• Proficiency with ticketing tools such as Remedy or ServiceNow

• Good understanding of ITIL processes and service delivery best practices

• Strong communication skills with the ability to interact professionally with end users, including VIPs

• Willingness to work flexible hours, including evenings and weekends, as required

• These will help you stand out

• Familiarity with macOS administration in a corporate environment

• Knowledge of Autopilot, MDT, or WDS for device imaging and deployment

• Experience with Audio/Video support

• Background in IT operations or managed services environments

Compensation : We are offering between $62,000 – $74,000. Applications will be accepted until Nov 13, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.