End - User Support Analyst Sr
Clearwater, FLFull-timeSeen todaySeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Senior End-User Support Analyst provides direct service and end-user support for computing devices and peripherals across BayCare. The role fulfills user requests and resolves device issues using the incident management system and established service standards. It also supports device changes, break/fix requests, technology refreshes, inventory, system imaging and staging, materials distribution, phone support, and mobile devices.
Skills & qualifications
Skills
Qualifications
Full job description
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Position Details
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Facility: BayCare Health System, IS Customer Relationship Mgmt-BCHS
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Location: Morton Plant Hospital (Clearwater, FL)
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Status: Full Time, Exempt
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Weekend Work: Occasional (very rarely)
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On Call: Yes
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Remote Work: Never
Summary
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Responsible for providing direct service and end-use support for a wide variety of computing devices and peripherals within the BayCare system.
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Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
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Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
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Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
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Provides phone support and support of mobile devices.
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Exhibits skills and experience to be the sole IS support for a small to medium facility within the system.
Minimum Qualifications
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Experience: 7 years - Computer Related; Or - 5 years - Relevant experience with Associates.
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Required Education: High School Graduate or Equivalent GED
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Preferred Education: Associates Degree - Related Field
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Preferred Education: Bachelors Degree - Computer Science
Credentials
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Required: MS (Microsoft) - Related Field; Or - Computer Tech Related - Related Field
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Required: CompTIA A+ OR Microsoft Certified: Endpoint Administrator Associate OR equivalent
Equal Opportunity Employer Veterans/Disabled
Position End - User Support Analyst Sr
Location Clearwater:BayCare Sys Office East | Business and Administrative | Full Time
Req ID 182219
How this job compares
Set against the 2,752 open IT Support jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- Florida median$60–80K/yr26 salary ranges
- Florida median$22–30/hr30 hourly ranges
- Openings
- Olive Jobs lists 126 open IT Support jobs in Florida and 2,752 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- ManTech10 open
- University of Miami9 open
- TEKsystems6 open
- Experience
- This posting asks for at least 5 years of experience — more than three in four IT Support postings that state a minimum ask for (median 3 years, across 1,891 postings).
- Education
- This posting asks for a high school diploma; 759 of the 2,752 open IT Support jobs (28%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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