Human Services Program Specialist

Salary $60,538.00 - $92,010.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-61050-48815 Department Department of Human Services Division HS Div Qlty Assur Opening Date 10/22/2026 Closing Date 11/5/2026 11:59 PM Eastern Job Code 48815 Position Number 00277457 Union SEIU Local 668 Bargaining Unit F4 Pay Group ST07 Bureau / Division Code 00211953 Bureau / Division Bureau of Quality Assurance and Program Analytics / Division of Quality Assurance Worksite Address Forum Place Worksite Address 555 Walnut Street, 6th Floor City Harrisburg, Pennsylvania Zip Code 17101 Contact Name Winona Fedin Contact Email [email protected] THE POSITION The Human Services Program Specialist role with the Department of Human Services (DHS) offers an exciting opportunity to apply your expertise to strengthen long-term living programs across Pennsylvania. In this position, you use your analytical abilities to work with data, reports, and program evaluations that influence important decisions. You help improve services that reach individuals, families, and communities every day. This is a powerful way to use your knowledge to support meaningful program improvements and make a clear difference. DESCRIPTION OF WORK This position supports quality assurance activities for long-term living programs by reviewing information, analyzing reports, and assisting in program oversight. The role helps ensure that Home and Community Based Services and related programs meet federal and state requirements. As a Human Services Program Specialist, you will perform the following duties: 1. Quality Review: Participate in evaluating quality assurance activities for Home and Community Based Services (HCBS), Community HealthChoices, and related programs 2. Data Analysis: Review information, analyze data, and provide feedback on reports, submissions, and quality measures 3. Meeting Support: Attend meetings with Managed Care Organizations (MCOs), create minutes, and distribute summaries to bureau staff 4. Report Validation: Review reports, collaborate with MCOs for clarification, and validate information for federal submissions 5. System Monitoring: Work with the Systemic Monitoring Access Retrieval Technology (SMART) system to assess performance and review compliance within the Medicaid Enterprise Monitoring Module (MEMM) 6. Project Participation: Contribute to surveys, tools, reviews, and other quality improvement projects in coordination with supervisors and team members Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: 1. Full-time employment, 37.5 hours per week 2. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. 3. Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. 4. **Salary:In some cases, the starting salary may be non-negotiable. 5. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: 1. One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs. Other R quirements: 1. You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 2. You must be able to perform essential job functions. How to Apply: 1. Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). 2. If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 3. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. 4. Failure to comply with the above application requirements may eliminate you from consideration for ... For full info follow application link. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.