Front Office Specialist - Primary Care, East Cobb Health Park
Marietta, GAFull-timePosted 2 days agoStill listed today
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At a glance
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Job overview
The Front Office Specialist supports the operations of a primary care practice by providing customer service and handling patient registration, scheduling, telephone calls, cash management, and administrative functions. The role works with clinical staff and providers to support patient experience, employee engagement, and financial goals, while managing patient communications and appointment workflows.
Skills & qualifications
Skills
Qualifications
Full job description
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift Day (United States of America)
Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.
Core Responsibilities and Essential Functions: Customer Service:__
- a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
- b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
- c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
- d. Working with both clinical staff and providers in a team approach.
- e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
Operations/Revenue Cycle:__
- a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
- b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
- c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
- d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
- e. Contacting patients for appointment reminders
Administrative:__
- Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
- Other duties as assigned by management.
Required Minimum Education: High School Diploma / GED General
Required Minimum Experience: 2 years administrative front office experience in a physician practice or health care setting Preferred Previous customer service experience is Required
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
How this job compares
Set against the 1,095 open Healthcare Administration jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- US median$86–123K/yr242 salary ranges
- US median$20–28/hr377 hourly ranges
- Openings
- Olive Jobs lists 22 open Healthcare Administration jobs in Georgia and 1,095 across the US. 5% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Emory Healthcare5 open
- Piedmont Healthcare4 open
- Advocate Health2 open
- Experience
- Healthcare Administration postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 5 years (754 postings).
- Education
- This posting asks for a high school diploma; 590 of the 1,095 open Healthcare Administration jobs (54%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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