Product Manager - Membership

Job Description

Insight Global is seeking a Product Manager, Membership for a top professional membership organization. This individual will help drive and enhance the member experience across products, platforms, and services, serving as a critical bridge between members, business stakeholders, technical teams, and third-party partners. The ideal candidate is a customer-first Product Manager who excels at relationship building, gathering feedback, translating business needs into actionable product priorities, and creating clarity in ambiguous situations. They will proactively identify opportunities to improve the member experience, manage vendor relationships, and ensure an effective feedback loop throughout the product lifecycle. Deep technical expertise is not required, but the successful candidate will be comfortable partnering closely with technology teams and translating between business and technical audiences.

Skills and Requirements

Product Manager, Product Owner, Business Product Manager, or similar customer-facing product experience Experience within a membership organization, professional association, nonprofit, or similar member-centric environment Strong customer-first/product mindset with focus on improving member or customer experiences Strong stakeholder management and relationship-building skills Ability to act as a liaison between business stakeholders, customers/members, technical teams, and external partners Experience gathering customer/stakeholder feedback and translating it into product priorities and requirements Experience working closely with third-party vendors, SaaS providers, or technology/platform partners Strong business acumen and ability to understand the "why" behind product requests Excellent communication skills across both business and technical audiences Ability to translate business needs into clear, actionable requirements without needing deep technical expertise Comfortable navigating ambiguity, evolving requirements, and changing priorities Ability to prioritize enhancements based on customer impact, business value, effort, and organizational priorities Proactive problem solver who can challenge assumptions and bring recommendations to stakeholders Ability to facilitate cross-functional conversations and drive teams toward decisions and next steps Experience supporting product planning, requirements gathering, testing/validation, launches, and continuous improvement Experience with membership platforms or Association Management Systems (AMS) Experience with customer/member portals, CRM platforms, or digital membership experiences Experience working with externally managed or vendor-owned technology platforms Agile product delivery experience Experience with Jira or Azure DevOps

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].