Business Analyst - Education

Job Description

Insight Global is seeking a Senior Business Analyst / Product Manager for a leading organization in the education and assessment space. This individual will join a growing product team primarily focused on supporting and enhancing the Canvas platform and related internal tools.

This role will be heavily focused on Business as Usual (BAU) work, ongoing platform enhancements, production support, and continuous improvement. The individual will work closely with Product Managers, Engineering teams, platform owners, and business stakeholders to gather requirements, improve documentation, prioritize enhancements, and ensure business needs are translated into actionable development work.

The ideal candidate is a strong, hands-on Business Analyst with product ownership experience who is comfortable taking a large or loosely defined request, working directly with the business to understand the need, and translating it into detailed requirements and user stories for the development team.

A major focus of this role will be improving the team's requirements and documentation practices within a mature but evolving product environment. This includes reviewing existing documentation, updating outdated requirements and terminology, archiving materials when appropriate, and leveraging AI tools to help draft and improve requirements.

While there may be opportunities to support larger projects and initiatives, the majority of this role will focus on day-to-day Canvas platform support, enhancements, BAU requests, and production-related needs.

This is an excellent opportunity for someone who enjoys owning the Business Analyst function, partnering closely with a strong development team, and continuously improving an established platform. Pay: $40-$55/hour

Skills and Requirements

5+ years of Business Analysis, Product Ownership, and/or Product Management experience Strong experience gathering, documenting, refining, and managing business and technical requirements Experience supporting Canvas or comparable enterprise platforms and applications Ability to take ambiguous business requests and translate them into detailed requirements, user stories, acceptance criteria, and actionable development work Experience working directly with business stakeholders to understand needs, workflows, and pain points Strong experience partnering with Product Managers and Engineering/Development teams Experience supporting Agile software development environments Experience managing BAU enhancements, platform improvements, and production support requests Strong documentation and process improvement experience Ability to independently own work and drive requests through completion Strong stakeholder management, communication, and organizational skills Ability to manage multiple enhancements and priorities simultaneously Hands-on experience with Jira and Confluence Previous experience working directly within Canvas Experience within education, certification, assessment, or learning technology environments Product Owner or Product Manager experience in addition to traditional BA responsibilities Experience supporting internal tools or operational platforms Experience working with enterprise data integrations or external vendors Experience leveraging AI tools for requirements gathering, documentation, or process improvement Experience supporting production issues and ongoing platform releases

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].