Director of Deposit Operations

Description SUMMARY: To aid in the seamless transition of workflow from the sales operation to the back office, encouraging a growing sales culture. To ensure quality products, priced effectively, can be delivered by the sales force ESSENTIAL DUTIES AND RESPONSIBILITIES: - Maintains deposit rates per Pricing Committee - Assist with developing new deposit products as determined by the Bank's Pricing Committee and senior management. - Develops deposit operations procedures to ensure audit, risk, customer service and efficiency goals are met. - Manages relevant portions of deposit, card, ATM and digital banking conversions & implementations and assists with related training. - Assign duties to deposit operations personnel to ensure efficient operation of branch banking - Act as a liaison with branches, departments & senior management to resolve operational or service related issues. - Ensure quality client service, operational integrity and regulatory - Troubleshoot all aspects of deposit work arising from the retail branches and other banking - Oversees the accurate, timely & secure processing of wire - Manages the creation and implementation of electronic banking policies and procedures - Develop policy and procedures for, and maintains current status of, Bank's deposit account/CIF programs, OD/NSF programs and electronic banking - Has administrative authority & support role as approved in various deposit related - Ensures timely and accurate departmental response to both internal and external customer inquiries and service requests, including tracking volumes, service times. - Provides support and guidance to retail staff and senior management in resolution of customer related issues, involving other banking areas as well as legal counsel & law enforcement when appropriate; Manages customer issues when appropriate. - Updates applicable systems/records - Has Official Check & Wire Transfer authority per Board Authorities and Deposit Rate negotiation authority per Pricing Committee directive. - Oversees processing of subpoenas, tax levies, garnishments and other legal processes against customer records/accounts in a timely and legally compliant manner. - Provide assistance to the BSA Officer to insure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank - Support & collaborate with the Bank's Security department in deposit and customer related fraud and criminal matters. - Manages the Bank's consumer and business debit card - Manages the Bank's ATM network affiliations including branding and network membership. - Provides management of the Bank's Consumer and Business (non-Treasury) online banking - Provides management of the Bank's Consumer and Business mobile banking remote deposit capture - Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. - Regular, predictable attendance is an essential requirement of this - Complete other duties as assigned EDUCATION AND/OR EXPERIENCE: - High school diploma or equivalent; Bachelor's Degree in Business/Banking or equivalent preferred - Minimum three (3) years business experience including, but not limited to sales, sales mentoring, hiring, motivating, and managing a sales staff E-Verify is used to confirm the identity and employment eligibility of all newly hired employees. Qualifications Skills - Management Experience (preferred) - Sales Experience (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with D