Referral Coordinator - Surgical Oncology - Poughkeepsie, NY -

Description

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Title: Referral Coordinator - Surgical Oncology - Poughkeepsie, NY - Full Time - Monday - Friday 8:00am- 4:30pm

*Summary:*Utilizing a high degree of accuracy in obtaining and verifying that all registration data; demographic and insurance information, is correct and up to date. Maintain organized, timely support for the multispecialty Health Quest Medical Practice Care Team with communication of referrals between and with patients and insurance companies. Act as a liaison between NHMP and other community healthcare providers exhibiting and utilizing a high level of customer service skills in all aspects of the job. Responsible for performing a wide variety of clerical duties for administrators and practice staff.

Responsibilities:

• Ensure complete and accurate registration, including patient demographic and current insurance information.

• Review details and expectations about the referral with patients.

• Answers patient calls and schedule patient appointments for multiple sites.

• Facilitates “soft” transfers of patients to the appropriate office for any additional patient needs outside the scope of the office.

• Maintaining contact with all NHMP Care Teams, regarding urgency, orders, and scheduling needs of the patients.

• Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.

• Act as a liaison between HQMP and other health care providers and facilities.

• Maintain filing, charting, faxing, mailing and all other clerical functions need for this office.

• Ensure that referrals are addressed in a timely manner.

• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.

• Addresses patient complaints in a timely and effective manner; utilizing input from the Business Office Manager, providers and other staff as deemed necessary.

• Maintains a working knowledge of all aspects of the office; including billing, bills, supplies, charting, workers compensations / no fault, corporate compliance issues and safety issues. Assists in providing directions to offices for patients.

• Anticipated all daily needs of the office.

• Maintains confidentiality of all employees and patients; reports to upper management on any violations.

• Other duties as assigned.

Education Required: High School Diploma/GED

Experience Required:

• 2 years physician office experience, Referral Coordination preferred

• Knowledge of ICD-9, CPT& HCPCS coding and medical terminology

• Strong interpersonal, telephone and computer skills

• Bilingual preferred

Salary Range: $18.13 - $34.50 Hourly

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.