LifeSpa Lead
Shenandoah, VAFull-timePosted 2 days agoStill listed 1 day ago
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Job overview
The Spa Manager leads LifeSpa and Salon services, retail staff, and department operations. The role focuses on sales, revenue, financial performance, customer service, and coordinating and supervising team members. It also includes coaching and educating staff, monitoring the profit and loss statement, building member relationships, and working the coordinator desk for 18–20 hours to support the team.
Skills & qualifications
Skills
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Full job description
Position Summary
The Spa Manager leads the Spa and Salon services and retail staff in the promoting and providing of sales, services, and products that exceed customer expectations. They drive revenue and oversee the department’s operations, financial levels, and ensures excellent customer service. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. They also provide leadership for the department in the fulfillment of Life Time's mission statement.
Job Duties and Responsibilities
- Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention
- Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines
- Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products
- Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business building best practices with the team
Position Requirements
- High School Diploma or GED
- 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership
- Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint
- Spa Manager Certification
- Appropriate State/County/City Licenses, as required by law
Preferred Requirements
- Experience in administrative or operational and computer skills
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
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