NOC Technician Tier 3

Koniag IT Services, Inc, a Koniag Government Services company , is seeking a NOC Technician Tier 3 to support KITS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 4 days onsite.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

We are seeking a highly skilled and experienced Network Operations Center (NOC) Tier 3 Technician to join our elite 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a senior-level technical expert with extensive experience in complex network troubleshooting, system architecture, and incident resolution, capable of serving as an escalation point for critical incidents and providing technical leadership within the NOC environment. This position requires deep technical expertise and the ability to make rapid decisions in high-pressure situations.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The NOC Tier 3 Technician will serve as the highest level of technical escalation within the Network Operations Center, handling the most complex and critical network and system incidents. This role requires advanced troubleshooting expertise, architectural knowledge, and the ability to lead incident response efforts in a 7x24x365 environment. Principal responsibilities will include but are not limited to:

• Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise

• Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues

• Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence

• Provide technical leadership and guidance to junior NOC technicians during critical incidents

• Design and implement solutions for network optimization, automation, and performance improvements

• Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues

• Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers

• Participate in and lead Major Incident Management calls with stakeholders and executive leadership

• Develop, maintain, and improve NOC procedures, runbooks, and technical documentation

• Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools

• Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues

• Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes

• Mentor and train Tier 1 and Tier 2 technicians on advanced troubleshooting techniques and best practices

• Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes

• Execute complex network changes during maintenance windows with minimal service disruption

• Monitor and optimize network capacity, bandwidth utilization, and traffic patterns

• Coordinate with vendors and external service providers to resolve carrier and equipment issues

• Develop and maintain disaster recovery procedures and participate in failover testing

• Implement network security measures and respond to security incidents in coordination with security teams

• Create and present technical reports on network performance, incidents, and trends to management

• Participate in on-call rotation as the senior technical escalation resource

• Stay current with emerging technologies and industry best practices to continuously improve operations

Education and Experience:

Required:

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and extensive experience

• 7+ years of progressive experience in network operations, network engineering, or systems administration

• 5+ years of experience working in a 7x24x365 NOC or similar mission-critical operations environment

• Demonstrated experience serving as a senior escalation point for complex technical issues

• Experience supporting large-scale enterprise networks with thousands of users

• Advanced industry certifications such as Cisco CCNP, CCNP Security, JNCIP, or equivalent

Preferred:

• Master's degree in Computer Science, Information Technology, or related field

• 10+ years of network operations or engineering experience

• Expert-level certifications such as Cisco CCIE, Juniper JNCIE, or equivalent

• Experience in federal government IT environments

Required Skills and Competencies:

• Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN)

• Advanced expertise in troubleshooting complex network issues using packet analysis tools (Wireshark, tcpdump)

• Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT

• Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5)

• Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis)

• Advanced knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols

• Expertise in load balancing, traffic engineering, and high-availability architectures

• Strong understanding of data center networking, including fabric technologies and virtualization

• Experience with routing policy implementation and traffic optimization techniques

• Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security)

• Ability to read and interpret network diagrams, technical specifications, and vendor documentation

• Strong analytical and critical thinking skills with ability to solve complex problems under pressure

• Excellent leadership and mentoring abilities to guide junior team members

• Outstanding written and verbal communication skills for interacting with all levels of stakeholders

• Proven ability to manage multiple critical incidents simultaneously with appropriate prioritization

• Experience leading bridge calls and coordinating resources during major incidents

• Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash)

• Deep understanding of ITIL framework, particularly Incident, Problem, and Change Management

• Knowledge of cloud networking architectures and technologies (AWS, Azure, GCP)

• Ability to work effectively under extreme pressure and make sound technical decisions rapidly

• Flexibility to work rotating shifts, including nights, weekends, and holidays as required

• Strong documentation skills and commitment to maintaining accurate technical records

Security Requirement:

• Ability to obtain Public Trust or higher security clearance

Desired Skills and Competencies:

• Experience working in a federal government IT environment with security clearance

• Active security clearance or ability to obtain Public Trust or higher clearance

• Expert-level vendor certifications (CCIE, JNCIE, PCNSE, F5-CTS)

• Experience with SD-WAN technologies and implementation (Cisco Viptela, VMware VeloCloud, Silver Peak)

• Knowledge of CDN architectures and DDoS mitigation technologies

• Advanced security certifications (CISSP, GIAC certifications, CEH)

• Experience with network automation frameworks (Ansible, Terraform, NSO)

• Proficiency in multiple programming/scripting languages

• Deep knowledge of IPv6 implementation and dual-stack environments

• Experience with multicast routing and troubleshooting

• Expertise in VoIP and unified communications infrastructure (SIP, H.323, QoS)

• Knowledge of wireless technologies including 802.11 standards and enterprise wireless controllers

• Experience with application performance monitoring and optimization

• Understanding of database systems and SQL for log analysis

• Familiarity with DevOps practices and CI/CD pipelines

• Experience with container networking (Docker, Kubernetes)

• Knowledge of compliance frameworks (NIST, ISO 27001, PCI DSS, FedRAMP, FISMA)

• Experience designing and implementing network monitoring solutions

• Background in capacity planning and traffic forecasting

• Incident Commander or ITIL Expert certification

• Teaching or training experience in technical subjects

• Published technical articles, blogs, or presentations at industry conferences

• Experience with multiple ticketing and ITSM platforms (ServiceNow, Remedy, Jira)

• Knowledge of telecommunications and carrier technologies (SONET, DWDM, Metro Ethernet)

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352