Network Operations Center (NOC) Lead

This is a full-time direct hire position and you must currently have an active Secret Security Clearance or above. We are not able to offer visa sponsorship, 1099 status, or work with C2C for this role.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Government Services Team and why join?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.

Location: Chandler, AZ or Washington, DC (fully on-site)

What will you be doing?

You will be supporting the Department of Homeland Security (DHS) Information Technology infrastructure. As the Network Operations Center (NOC) Lead , you will be responsible for directing continuous network monitoring, incident coordination, fault isolation, technical escalation, and restoration activities across the assigned enterprise network environment. The NOC Lead will organize monitoring and engineering resources around operational priorities, network criticality, incident severity, and Government-established service levels. The NOC Lead will correlate monitoring events, network device status, service management records, and configuration information to distinguish localized faults from broader service disruptions. When network incidents involve multiple systems or sites, the NOC Lead will coordinate with cybersecurity personnel, and other authorized engineering teams to identify affected dependencies and establish restoration priorities. Where authorized, The NOC Lead will work alongside partners to incorporate operational telemetry correlation and graph-enabled dependency analysis that will provide additional visibility into relationships among infrastructure components, network services, and mission-supporting systems. The NOC Lead will maintain technical escalation procedures, shift coordination, incident documentation, and operational reporting necessary to support continuous service delivery and Government situational awareness.

RESPONSIBILITIES:

• Support and direct enterprise network operations and troubleshooting.

• Implement escalation procedures, coordinate shifts, and provide operational reporting necessary to support continuous service delivery.

• Apply ServiceNow or comparable ticketing system experience to document incidents, escalation, restoration tracking, and recurring problem identification.

• Apply experience with Cisco, Infoblox, Juniper, network monitoring platforms, and applicable Zscaler Internet Access, Private Access, and Digital Experience capabilities to assess network conditions and coordinate technical resolution.

• Apply ITIL based service management practices to incident response, problem resolution, change coordination, and operational improvement.

• Apply project management experience to coordinate maintenance activities, technical changes, network improvements, and operational implementation schedules.

QUALIFICATIONS:

• SECRET clearance and be capable of obtaining a TOP SECRET clearance if required.

• Bachelor's degree and three years of networking experience, or five years of managerial or supervisory information technology experience.

• Service management experience, networking certifications, infrastructure knowledge, ITIL accreditation, education, and project management capabilities.

• ServiceNow or comparable ticketing system experience to incident documentation, escalation, restoration tracking, and recurring problem identification.

• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or equivalent certification qualifications supporting enterprise network operations and troubleshooting.

• Demonstrated experience with Cisco, Infoblox, Juniper, network monitoring platforms, and applicable Zscaler Internet Access, Private Access, and Digital Experience capabilities to assess network conditions and coordinate technical resolution.

• ITIL Foundation accreditation or higher and apply service management practices to incident response, problem resolution, change coordination, and operational improvement.

• Knowledge of Cisco, Juniper, and comparable enterprise networking platforms to guide fault isolation, technical escalation, and operational engineering decisions.

• Have excellent written and verbal communication skills, demonstrating an ability to communicate effectively with people in both management and technical roles as well as customer personnel, as required.

• Strong organization skills with an ability to adapt to a rapidly changing environment.

• Experience working collaboratively across departments to identify requirements and dependencies.

• Be self-motivated. Must be able to anticipate problems and take a proactive approach to responsibilities.

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

Preferred locations: Chandler, AZ or Washington DC

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $155,000.00 to $170,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected] .

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.