Membership Coordinator (Long Island City YMCA)

Salary: $22.00 Hourly The Long Island City YMCA is seeking a Membership Coordinator whose primary responsibility is to ensure quality in all areas within the Membership department, including creating a positive member experience, staffing, all administrative processes, including point of sale transactions, systems, and audit preparation. The Membership Coordinator works with the Membership Sales & Engagement Director to provide leadership to the Membership department to achieve all goals. Key Responsibilities Daily responsibilities * Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.Bi-weekly responsibilities * Run and review the expected Credit Card Draft reports. * Run and review the Bank and Credit Card Exception reports. * Run the Adult Member Renewal Notice reports. Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates. * Handle in-person inquiries, calls, and emails from members. * Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.Monthly responsibilities * Download the third-party utilization reports and post them to the appropriate web portal. Reconcile the payments. * Prepare facility access declination report. Contact members with access denied due to the pending collection of past due balance. * Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due. * Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.). * Prepare the staff schedule for the Membership Sales & Engagement Directors approval.Continuing responsibilities * Assist the Membership Sales & Engagement Director with hiring, training, and developing staff. * Attend and participate in various branch and/or Association events and meetings. * Update table files. * Handle purchasing and requisitions. Monitor/order supplies, forms, membership cards, staff uniforms, etc. * Schedule rentals and process payments. * Be highly proficient in and role model all aspects of the Membership Experience Representative position.General responsibilities * Attend and participate in required training sessions (De-Escalating Difficult Situations, AS400, etc.). * Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities. * Conduct yourself according to the Y values of caring, honesty, respect, and responsibility. Desired Skills & Experience * Bachelors Degree or equivalent work experience required. Bachelors Degree in business administration preferred. * Must be at least 21 years of age. * Minimum of three (3) years of experience working in a fast-paced administrative setting. Three (3) years of experience in a hospitality setting preferred. * Computer literate. * Working knowledge of Microsoft Office Word and Excel. * Excellent interpersonal and organizational skills. * Ability to work in a fast-paced environment. * Strong written and oral communication skills. * Must be available weekday afternoon and evenings. * Must be available either Saturdays or Sundays. Benefits:The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individuals employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.RETIREMENT BENEFITS: http://vimeo.com/ymcaret/review/796614378/c0818767efMORE BENEFITS: http://ymcanyc.org/ymca-career-opportunities-and-job-search/employee-benefits How to Apply:If you would like to be a member of our dynamic team, plea