Customer Success Lead

1️⃣ About Complete Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well. About the Role We’re looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you’ll collaborate with customers to maximize their success using Complete’s compensation tools, ensuring they achieve their goals and see measurable outcomes. Responsibilities

• Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation.
• Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete.
• Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
• Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices.
• Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings.
• Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community.
• Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions.
• Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.

Qualifications

• Passionate about helping customers succeed and thrive in fast-paced, dynamic environments.
• Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position.
• 5+ years of experience in the tech industry, preferably at a startup.
• Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Prior experience working with Product is a plus.
• Strong ability to manage competing priorities while staying metrics-driven and goal-focused.
• Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
• 💪 Bonus: Experience helping customers adopt new tools or processes.
• 💪 Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed.
• 💪 Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."

About the Interview Process Our process is designed to be efficient and mutually insightful:

• [15 min] Intro call with CEO, Rani Mavram.
• [30 min] Take-home assignment.
• [60 min] Onsite interview (product, values, and role-specific discussions).

For remote candidates, we may include an additional culture/fit call on an as-needed basis. Technology Stack While this is not a technical role, you’ll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus. Join us at Complete and help us make compensation transparency a reality for companies and their employees!