Inside Sales Representative

Appointment Setter / Account Representative

Position Overview

We are seeking a customer-focused Appointment Setter to support our nationwide scheduling operations. In this role, you will communicate with prospective customers, qualify inquiries, and schedule in-home product demonstrations. The ideal candidate is comfortable speaking with customers over the phone, following structured processes, and ensuring appointments are accurately scheduled and documented.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Qualify customer inquiries and schedule in-home demonstration appointments.

• Follow approved call scripts while maintaining a natural conversational approach.

• Gather and document customer information accurately within CRM systems.

• Coordinate with internal departments to schedule and confirm appointments nationwide.

• Ask effective qualifying questions to ensure appointments are a strong fit.

• Manage lead follow-up activities and maintain consistent communication with customers.

• Utilize company systems to track interactions, update records, and document outcomes.

• Participate in ongoing training and development programs.

• Maintain appointment quality standards and support overall customer satisfaction goals.

Required Qualifications

• Minimum 1 year of customer service, call center, appointment setting, collections, or sales experience.

• Strong communication and active listening skills.

• Comfortable handling high-volume inbound and outbound calls.

• Proficiency with Windows-based applications and CRM systems.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• High School Diploma or equivalent.

Preferred Qualifications

• Experience in appointment setting, scheduling, customer support, or inside sales.

• Familiarity with Zoom and virtual communication tools.

• Experience working in a call center environment.

• Strong problem-solving and customer service skills.

Work Environment

• Hybrid schedule: In-office Monday through Friday.

• Work-from-home available only when scheduled weekend shifts are assigned.

• First 2 weeks of training conducted fully onsite.

Top Skills

• Customer Service

• Appointment Scheduling

• Appointment Setting

• Call Center Support

• Inbound & Outbound Calling

• Data Entry

• Customer Support

• CRM Systems

• Lead Follow-Up

• Collections or Sales Experience

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Application Deadline

This position is anticipated to close on Nov 25, 2026.

Workplace Type

This is a hybrid position in Dallas,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.