CX and Customer Lifetime Value - Operations Analyst - The Toro Company

The 2027 Summer Internship Program will run from May 17, 2027, through August 6, 2027. Candidates must be available to start on May 17 and participate through the duration of the program.

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

Who Are We?

The Toro Company (TTC) has delivered market-leading, innovative products and outstanding customer care for more than 100 years. With over 11,000 employees worldwide, TTC is headquartered in Bloomington, Minnesota, USA.

Our company designs and manufactures turf maintenance equipment; turf irrigation systems; landscape and lighting products; snow and ice management solutions; agricultural irrigation systems; rental, specialty and underground construction equipment; and residential turf and snow equipment. We market and sell TTC products worldwide through a network of distributors, dealers, mass retailers, hardware retailers, equipment rental center and home centers—as well as online direct to end users.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Analyze service, warranty, customer care, and customer experience data to identify trends, opportunities, and operational insights.

• Develop reports, dashboards, and performance metrics that support business decisions and continuous improvement efforts.

• Gather, analyze, and synthesize customer and channel partner feedback from multiple sources to identify opportunities for improving the customer experience.

• Assist in developing processes and feedback mechanisms that help capture the voice of the customer and turn insights into meaningful action.

• Evaluate customer journey touchpoints to identify pain points and recommend improvements that enhance the post-sale experience.

• Support cross-functional projects focused on service operations, warranty processes, customer support, and customer experience initiatives.

• Document current-state processes and participate in process improvement efforts that increase efficiency, quality, and customer satisfaction.

• Perform additional duties and special projects as assigned.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• Pursuing a degree in Business Analytics, Operations Management, Business Administration, Industrial Engineering, Data Analytics, Customer Experience, Supply Chain, or a related field; graduate-level students are preferred.

• Strong analytical, problem-solving, and organizational skills.

• Excellent verbal and written communication skills.

• Proficient in Microsoft 365 applications including Excel, PowerPoint, Outlook, and Teams.

• Experience working with data analysis, reporting tools, Power BI, Tableau, or similar platforms, and familiarity with SQL or Snowflake, is preferred.

• Experience using AI tools and large language model platforms is a plus.

• Self-motivated, curious, detail-oriented, and eager to learn.

What Can We Give You?

At The Toro Company, we are always working to make sure our interns know just how valued they are. In addition to a competitive pay- The Toro Company offers interns a variety of perks, including:

• Dress for your day – We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

• Volunteerism – The Toro Company is proud to provide interns 8 hours of paid time to volunteer in the community.

• Summer Hours Based on Location – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at certain locations are able to start their weekends early and leave by noon on Friday.

• Competitive Pay – Competitive compensation with an anticipated hourly rate of $20–$29. Actual rates may vary based on factors such as academic standing, business function, and other relevant considerations.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.