Digital Analytics Technical Manager

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21802

Employment Type : Full Time

Job Category : Marketing

Work Location : Davidson, NC (CSC)

BRIEF POSITION SUMMARY:

The Digital Analytics Technical Manager serves as the primary owner of digital measurement and data collection capabilities, including tag management, tracking governance, and implementation quality. This role partners closely with Analytics, Product, Marketing, Privacy, and Technology teams to ensure accurate, scalable, and compliant collection of digital customer interaction data that supports business decision-making and marketing activation.

DUTIES AND RESPONSIBILITIES

• Supporting marketing initiatives through tag implementation via tag management tools such as Tealium, Google Tag Manager (GTM) and Adobe Launch

• Manage digital measurement and tracking operations through the tag management platform, including data collection, transformation, validation, and troubleshooting across analytics and marketing technologies

• Troubleshooting existing tag setups and providing guidance internally and externally regarding the best practices in digital analytics as it relates to tag management

• Works directly with business owners and IT to plan, execute, and keep record of technical tagging requirements and manage this process through Jira

• Define and maintain measurement requirements, solution designs, tracking specifications, and data layer documentation to support business and analytics objectives

• Responsible for the accuracy and quality of digital data collection and tagging implementations

• Conduct tag audits regularly, especially after deployment to ensure that data integrity is preserved and execute removal of tags that are no longer necessary

• Serve as the subject matter expert regarding the best practices related to tag management, consent management, digital data collection, and measurement implementation practices

• Identify/solve problems in a fast-paced environment and communicate solutions to the rest of the team and management

• Establishing and maintaining best practices for tag management, including design strategy and quality assurance

• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose

• Participation in special projects and performs additional duties as required

QUALIFICATIONS

What You Need:

• Bachelor's degree or equivalent experience

• 5+ years relevant work experience

• Direct experience with one or more enterprise tag management platforms (Tealium, Adobe Launch, Google Tag Manager) and enterprise analytics platforms (Adobe Analytics, GA4) required

• Experience configuring and troubleshooting tracking implementations using JavaScript within tag management platforms

• Experience with consent management and privacy compliance

• Skilled in translating business questions into tagging requirements

• Experience working on Agile marketing teams

• Experience translating business and measurement requirements into scalable technical solutions and tracking implementations

• Strong project management skills

• Highly autonomous, self-starter, high energy, positive attitude with good organization and time management skills

• Demonstrate exceptional organizational skills and ability to multitask simultaneous different projects

• Excellent written and verbal communication skills

• Strong problem solving and creative-thinking skills

• Ability to communicate technical concepts to non-technical stakeholders

• Ability to thrive in a fast-paced environment

Bonus Points If You Have:

• Event Streaming, Audience streaming and Server-side Tag manager experience

• Data Quality Assurance tools such as Observe Point or DataTrue

• Experience working with CDPs or Marketing automation technologies

Other Requirements:

• This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and/or Controlled Unclassified Information ( CUI )

Compensation starting at $74300 - $115453 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. (https://jobs.mscdirect.com/content/Benefits/?locale=en\_US)

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.