Senior Clinical Training Specialist

Role Overview: The Senior Clinical Training Specialist supports the corporate provider network training strategy with a focus on clinical provider education and external communications support.

Work Arrangement:

• Remote – This position is fully remote position and can be performed from any location within the United States (US).

• Availability required during Eastern Standard Time (EST) hours

• Reliable high‑speed internet required (minimum 50 Mbps download / 5 Mbps upload)

• Associates residing in states where reimbursement is required by contract, law, or regulation may submit eligible expenses for reimbursement

Responsibilities:

• Supports the planning, development, and coordination of Project ECHO and related provider education activities across health plan and market-facing programs.

• Participates as part of the operations team hosting provider training in a coordinator or facilitation role to support smooth session flow, presenter readiness, participant engagement, and stakeholder experience.

• Maintains program materials, planning documents, trackers, attendance records, evaluation files, and communication tools needed to support organized program delivery.

• Tracks timelines, action items, follow-up needs, and deliverable status across concurrent ECHO series, provider education programs, and cross-functional workgroups.

• Collects and reviews basic program data, including registration, attendance, evaluation completion, satisfaction scores, content review status, and completion status.

• Communicate professionally with internal and external stakeholders, presenters, planning teams, health plan partners, and subject matter experts to gather materials and keep deliverables moving forward.

• Prepares summaries, tables, trackers, and status updates to support leadership review, program follow-up, trend review, and improvement discussions.

• Incorporates enterprise All In behavioral standards in all training and evaluation activities.

Education & Experience:

• Bachelor’s degree required

• Master’s Degree preferred

• Clinical background, Registered Nurse (RN), or licensed Social Worker highly preferred

• 3 or more years of experience in training delivery, facilitation, and classroom management required; experience supporting provider education, clinical operations, clinical training, provider network management, managed care operations, or provider-facing clinical programs preferred.

Skills & Abilities:

• Experience in training development and delivery in live and virtual environments

• Experience in webinar/conferencing tools (Zoom and/or Teams), and comfortable presenting on camera

• Strong training material management, tracking/reporting, & LMS capabilities

• Effective communication/engagement with individuals and groups

• Introductory knowledge of project management principles / methodologies and application

• Knowledge of adult learning theory or principles

• Proficient with Microsoft Office suite of products

• Working knowledge of SharePoint, and Provider Portal

As a company, we support internal diversity through:

Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.