Technical Trainer (Remote)

United States

Suitability/Public Trust

Fully remote

Training

Overview

GovCIO is currently seeking a remote Technical Trainer to develop, deliver, and support continuous improvement of high-quality training programs. With a focus on operational workflows, technical systems, software applications, and hardware devices. This role combines exceptional presentation and writing skills with the ability to engage, educate, and inspire diverse audiences through effective training.

Responsibilities include developing clear, concise, and engaging training materials while delivering professional and impactful training presentations. Collaborating closely with Support Center program management, operational team, product managers, technicians, and engineers. Ensuring training content remains accurate, relevant, and aligned with evolving system capabilities, business processes, and overall program objectives to drive user adoption, operational excellence, workforce readiness, and mission success.

Core business hours are Monday through Friday, 8:00 AM to 5:00 PM ET .

Responsibilities

• Develop, maintain, and update instructor-led training, virtual training, Knowledge Base (KB) articles, Standard Operating Procedures (SOP), and other learning resources.

• Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods.

• Translate complex operational and technical concepts into clear, concise, and user-friendly content.

• Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.

• Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.

• Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.

• Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.

• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.

Qualifications

Required Skills and Experience:

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 yrs of experience(or equivalent combination of education and experience).

• Minimum 2 year of experience developing training content, technical documentation, or knowledge materials.

• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.

• Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred.

• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

• Excellent communication skills, ability to speak clearly, confidently, and comfortably with a wide range of audiences

• Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks / impediments and other training related documentation

• Able to communicate ideas in both technical and user-friendly language

• History of consistently meeting or exceeding established individual performance objectives and goals

• Calm and focused ability to handle high-pressure escalations, roadblocks / challenges, and customer expectations

• Be a team player!

• Regular and reliable attendance is required

Clearance Required:

• Must be able to obtain and maintain a Public Trust Security Clearance

• U.S. citizenship required

Preferred Skills and Experience:

• Strong technical writing, editing, proofreading, and content development skills.

• Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training.

• Excellent presentation, facilitation, and public speaking abilities with a professional and engaging delivery style.

• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook.

• Experience with Learning Management Systems (LMS) and e-learning development tools.

• Ability to create visual training materials, process flows, and instructional content.

• Strong interpersonal, communication, collaboration, and stakeholder management skills.

• Knowledge of adult learning principles, instructional design methodologies, and training best practices.

• Ability to learn and understand new technologies, applications, and operational processes quickly.

Professional Qualifications:

• Strong work ethic and accountability

• Effective time management and multitasking ability

• Dependable, punctual, and customer-focused

• Team-oriented with a collaborative mindset

• Attention to detail and quality

• Problem-solving and analytical thinking

• Confident, calm, and clear communicator

Posted Salary Range

USD $85,000.00 - USD $95,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.