Informatics Coordinator (Non-Clinical)

GENERAL SUMMARY

The Informatics Coordinator collaborates with Information Services (IS) and other departments to analyze, design, test, implement, teach, and support electronic medical record (EMR) systems and related applications for the Children's Hospital of The King's Daughters Health System (CHKDHS). Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works through all phases of system development to effectively meet the regulatory requirements for EMR systems and the needs of the practices and departments.

Functions as a liaison between IS professionals and practice/department personnel, coordinating system design, implementation, maintenance, training, and support for providers and staff.

Analyzes complex operations and processes to facilitate decision-making regarding EMR systems.

Works collaboratively with various departments, teams, and committees in support of CHKDHS informatics processes.

Resolves functional systems issues for EMR end-users via the department’s daily support line, direct calls, emails, and in-person assistance.

Conducts classroom and at-the-elbow EMR training for physicians, residents, medical students, ambulatory practice staff, ancillary providers and staff, and other users of EMR systems.

Assists in the development, maintenance, and administration of lesson plans, tests, class materials, online training, instructional handouts, and job aides.

Participates in all aspects of class preparation, training, and close-out.

Collaborates with hiring departments, onboarding departments, and IS to ensure EMR end-users are approved, trained, and placed in positions with appropriate levels of access to the system.

Maintains knowledge of trends and advances in the field of healthcare informatics.

Recommends process improvements and system development.

Develops and modifies policies and procedures impacted by information systems.

Actively participates in conferences and professional organizations related to clinical information systems.

Conforms to all expectations of working in a healthcare environment, including, but not limited to, upholding HIPAA and security policies and requirements.

Conducts all interactions in a professional manner.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

Required Licenses and/or Certifications

None

Preferred Licenses and/or Certifications

Informatics certification preferred

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Required Education and Experience

Professional knowledge of information management systems at a level normally acquired through obtaining a Bachelor's degree in informatics or related specialty, or minimum of 3 years equivalent experience in informatics, information systems, and/or the health care industry.

Preferred Education and Experience

Experience with Oracle PowerChart and/or FirstNet preferred.

Required Knowledge, Skills and Abilities

Must possess and understanding of the basic concepts related to EMR systems application and use.

Must demonstrate the ability to be self-directed.

Must possess excellent organizational, analytical, writing, interpersonal, and project management skills.

Must possess critical thinking skills as they relate to system analysis, design, implementation, and evaluation.

Must possess expertise in Microsoft Office software applications and operating systems.

Must demonstrate ability to function effectively and professionally in a collaborative role with multiple departments, management teams, and personnel.

Must demonstrate ability to efficiently manage multiple tasks, projects, and information databases.

Must demonstrate ability to identify and analyze problems and implement solutions for operational functions.

Must demonstrate ability to effectively gather and exchange information through oral, written, and formal reporting processes. Excellent communication skills a must.

Must demonstrate ability to develop in-depth training content and conduct effective formal (classroom) and informal training for adult learners.

Must possess technical and professional knowledge and skills unique to the business (regulatory, governing, compliance, and auditing processes).

Must be willing and able to work a flexible schedule with occasional planned evening and weekend hours to meet training and go-live implementation needs.

Must be willing and able to travel to all CHKDHS sites.

WORKING CONDITIONS

This is an onsite position. Informatics Coordinators primarily work in office and classroom environments with minimal exposure to hazards such as excess noise, dust, or extremes in temperature. When supporting providers and staff in clinical locations, there may be exposure to communicable diseases, toxic substances, medicinal preparations, body fluids, and other conditions common to the healthcare environment.

PHYSICAL REQUIREMENTS

Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20C%20Jobs.pdf )