Field Support Analyst II

14483BRJob Description:

We currently have an opening for a Field Support Analyst at our Corporate Headquarters. The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, mobile terminals, tag printers, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus. Job level will be determined based on candidate experience

RESPONSIBILITIES:

• The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts.

• General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management

• Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities

• Excellent interpersonal skills including the ability to collaborate well with customers, peers and vendors at all organizational levels

• Demonstrates commitment to customer service

EDUCATON, KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s Degree or equivalent experience with 3-5 years of experience supporting an enterprise IT environment in heavy manufacturing

• Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software

• Basic IP networking skills including cabling support, simple troubleshooting, and user device configuration

• Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment

• Ability to work safely and independently in a plant environment

• Possesses strong oral and written communications skills to articulate ideas and listen effectively

• Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities

• Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels

• Demonstrated commitment to customer service

• Excellent work ethic and willingness to extend the extra effort required to meet critical completion timelines in support of plant needs

• Project management experience is a plus

• Server support, storage management, Active Directory or other related technology skills are a plus

Competency Summary:

At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:

Think: Think Critically and Drive Change

Lead: Develop Talent and Collaborate

Do: Empower Performance and Deliver Results

Company Overview:

Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.

Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.

We are honored to have earned accolades and awards from well-regarded organizations, including the following:

• Ethisphere’s World’s Most Ethical Companies® 2022, ’23, ‘24

• Disability: IN’s Best Places to Work for Disability Inclusion 2021, ’22, ’23, ‘24

• Human Rights Campaign Foundation’s Equality 100 Award 2020, ’21, ’22, ’23-24, ‘25

• Military Times’ Best for Vets: Employers 2023, ‘24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)