Associate Director, ISSS

Immigration Services and ComplianceServe as F-1 Designated School Official (DSO) and J-1 Alternative Responsible Officer (ARO); liaise with government agencies on policies and issues affecting the international community.Translate complex regulatory changes into clear internal policies and consistent advising practices across ISSS teams.Build staff expertise through ongoing training on immigration regulations, best practices, and University policies, empowering the team to advise with confidence and care.Maintain the integrity of student and scholar records across administrative databases, ensuring accuracy and compliance.Leverage technology to streamline immigration business processes and use data to continuously improve service quality and effectiveness.Leadership and SupervisionLead the teams responsible for student advising, faculty and scholar services, and intercultural programs and initiatives. Supervise the assistant director of each unit, fostering a culture of excellence and continuous growth.Champion programming that builds community and belonging for international students and scholars, ensuring these experiences are integrated into the broader ISSS mission.Set a high standard for service by training staff in intercultural communication, topical expertise, and student-centered advising; actively invest in staff professional development.Represent the director at University meetings, as needed, and build strong partnerships across campus to amplify resources and advocacy for the international community.Collaborate with the director to develop and execute ISSSs strategic vision.Manage ISSS operations in the directors absence.Communication and OutreachServe as a trusted resource for academic departments and University units, proactively sharing guidance on federal regulations and their implications for specific colleges, schools, and units.Develop and deliver engaging training and informational sessions that equip the University community to better support international students and scholars.Ensure all ISSS communications -webpages, presentations, handouts, and publications - are clear, accurate, welcoming, and consistent with the Texas Global brand.Team and Institutional SupportChampion ISSS and Texas Global priorities by actively participating in strategic initiatives and community-building events.Drive innovation through collaborative participation in staff meetings and working groups focused on enhancing service delivery.Foster a sense of belonging by supporting and volunteering to staff programs that connect international students and scholars with each other and the greater University community.