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Lead Patient Account Rep - HB

Thompson Health

Canandaigua, NY · HybridFull-time$22–27/hrPosted 1 day agoStill listed today

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At a glance

Compensation
$22–27/hr
Location
Canandaigua, NYHybrid
Schedule
Full-time
Work Authorization
Not specified

Olive focuses on jobs in the United States, including remote roles you can work from there.

Job overview

The Lead Patient Account Representative performs patient account representative functions and supports the Manager and other representatives. The role monitors third-party payer accounts receivable, reviews work queues, prepares payer reports, reconciles accounts, and resolves claim-related issues. Remote or hybrid work may be available after training at the manager’s discretion, and the employee must reside in New York or Pennsylvania.

Skills & qualifications

RequiredNice to have

Skills

Payer Familiarity, requiredPayer Claim Forms, requiredEOBs, requiredWritten Communication, requiredVerbal Communication, requiredPublic Relations, requiredPatient Relations, requiredOrganizational Skills, requiredOutlook, requiredWord, requiredExcel, requiredWebsite Navigation, requiredTyping, requiredMedical Terminology, nice to haveICD-10/CPT Coding, nice to have

Qualifications

Patient Account Representative Experience, requiredAssociate Degree or 3-5 Years Work Experience, nice to have3-4 Years Medical Billing Experience, nice to have

Full job description

Schedule: Full time, Mon-Fri, Days

*Remote/hybrid available once fully trained at managers discretion. Must reside in the states of New York or Pennsylvania.

Main Function:

  • Performs all functions of a Patient Account Representative as well as assists the Manager in providing support to Patient Account Representatives.

  • Serves as a point of contact for answering questions and helping solve problems.

  • Coordinates scheduling coverage.

  • Provides outstanding service to all patients, visitors, internal and external customers.

  • Demonstrates a positive and professional image at all times

  • Provides input to the Manager for associate performance evaluations.

  • Independently monitors and controls accounts receivable of third party payers.

  • Will review and complete all assigned work-queues daily, and communicate and coordinate with appropriate departments when necessary to address claim questions/issues.

  • Compile AR reports for monitoring of specific payer area weekly/monthly.

  • Reconciles accounts timely and accurately.

  • Communicates and resolves issues with internal and external customers regarding payer specific requirements in registration, referrals, charges, and coding affecting the submission and payment of hospital claims.

  • Maintains knowledge of payer regulations, contract provisions, and all manual and electronic procedures in both submission and remittances.

  • Completes other tasks assigned by Manager.

Qualifications / Experience:

  • At least 1 year experience as a Patient Account Representative is required; 3-4 years of previous medical billing experience is preferred.

  • Familiarity with all payers, payer claim forms, and EOBs required.

  • Excellent communication skills, both written and verbal.

  • Excellent public/patient relations skills.

  • Strong organizational skills.

  • A willingness to learn and pursue excellence.

  • Skills in using Outlook, Word, Excel; navigating websites; strong typing abilities.

Education:

  • Associates Degree preferred or 3-5 years work related experience required

  • Medical terminology desired. ICD-10/CPT coding experience strongly desired.

Pay Range: $22.00 - $27.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply

How this job compares

Set against the 681 open Accounts Receivable jobs on Olive Jobs, counted November 13, 2026.

Pay
  • This posting$22–27/hr
  • New York median$21–27/hr31 hourly ranges
  • US median$22–27/hr212 hourly ranges

This range's midpoint, $24.50/hr, is close to the New York median midpoint ($25/hr) — in the middle half of Accounts Receivable hourly ranges in New York.

Openings
Olive Jobs lists 60 open Accounts Receivable jobs in New York and 681 across the US. 9% of them nationwide are listed as remote or flexible.
Hiring the most in New York
Experience
This posting asks for at least 1 year of experience; Accounts Receivable postings that state a minimum ask for 2 years at the median (451 postings).
Education
61 of the 681 open Accounts Receivable jobs (9%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.

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