Patient Financial Specialist

Description TITLE: Patient Financial Specialist - Riedman - Hybrid, Financial Services (Full-Time, Days) DEPARTMENT: Financial Services LOCATION: Riedman - Hybrid HOURS PER WEEK: 40 SCHEDULE: M-F, 8:00 AM - 4:30 PM SUMMARY: The Patient Financial Specialist is responsible for the complete patient billing cycle of surgical patients. This includes assisting with out-of-pocket balances, payment plans, and referring for financial aid and insurance enrollment. This role will be a liaison with the estimate, surgical scheduling, and registration departments to assist surgical patients with their financial needs and questions. RESPONSIBILITIES: Assist patients with obtaining acceptable payment methods, including but not limited to required surgical procedure down payments and payment plan arrangements. Collaborate with financial aid and insurance enrollment teams for uninsured patients and/or those potentially eligible for financial assistance, ensuring patients are connected with the appropriate teams when needed. Work directly with patients, either over the phone or in person, to discuss financial arrangements for medical procedures. Act as a liaison between patients, front-end billing, back-end billing, and physician offices when coordinating financial arrangements for future procedures. Assist in resolving basic billing questions or concerns, including questions related to procedure estimates. Follow up on patient balances after procedures, which may include managing credit balances, issuing refunds, or discussing additional amounts due. Monitor delinquent payment plans and work with patients to bring accounts current or replace cards on file that are inactive or declining. Liaise with surgical scheduling, estimating, and office management teams to ensure all elements related to patient prepayments for scheduled surgeries are reviewed. Analyze outcomes to identify opportunities for workflow improvements. MINIMUM QUALIFICATIONS: Minimum of six (6) years of verifiable work experience in healthcare financial or revenue cycle roles, including medical billing, patient registration, patient financial services, or related finance/customer service positions. PREFERRED QUALIFICATIONS: General knowledge of the healthcare billing arena. Ability to work with various levels of management and physicians, remaining professional with various types of communication. Remain professional and focused under multiple tasks and deadlines. Ability to articulate and discuss financial details with patients in a calm, professional manner. Experience with Google spreadsheets or Microsoft Excel spreadsheets. Experience with analytical duties and acquired skills to make decisions on a process flow and point out areas of possible improvement. PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license. PAY RANGE: $21.00 - $27.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbi