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IT Manager, User Support Services, College of Natural Sciences

UNIVERSITY OF TEXAS AT AUSTIN

Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago

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At a glance

Compensation
No compensation found
Location
Austin, TX
Work Authorization
Not specified

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Job overview

The IT Manager, User Support Services, leads support for research, administrative, and instructional operations within the College of Natural Sciences. The role supervises desktop specialists and student technicians, coordinates escalations and campus IT collaboration, monitors security and compliance activity, and supports service reviews, reporting, and process improvements.

Skills & qualifications

RequiredNice to have

Skills

Endpoint SupportSoftware SupportConnectivity TroubleshootingService DeliveryTeam Leadership

Full job description

Research and Administrative IT Support: Serves as Tier 3 escalation for complex endpoint, software, and connectivity issues impacting research or administrative operations. Tracks support activity for research/admin units and identifies gaps for the Assistant Director.Service Delivery and Team Leadership: Formal supervisory authority over 3 Sr. Desktop Specialists, 1 Desktop Specialist, and 5-6 student technicians. Leads monthly Service Level Reviews and produces weekly reports for Assistant Director on ticket activity, escalations, staffing, and trends.Instructional and Student Support Enablement: Prioritizes and tracks instructional support requests; coordinates coverage with AV and endpoint teams around academic calendar; develops user communications targeting students and instructional staff; reports on instructional support trends.Campus Collaboration and Resource Alignment: Primary liaison between CNS OIT and all UT campus IT organizations including UT Service Desk, Enterprise Technology, and ISO. Manages escalation workflows, participates in campus IT forums, and maintains departmental IT contacts across CNS.Security Awareness and Compliance Support: Monitors ticket queues for security patterns and escalates to ISO. Ensures desktop team follows CNS/UT endpoint security standards. Coordinates user-facing security communications. Tracks compliance and vulnerability remediation activity.Process Improvement and Project Support: Evaluates support operations and proposes improvements. Serves as resource to Sr. IT Project Manager on support-related tasks including deployment coordination and user readiness.Other duties and projects as assigned.

How this job compares

Set against the 606 open Desktop Support jobs on Olive Jobs, counted October 27, 2026.

Pay
  • This postingNot listed
  • US median$60–81K/yr110 salary ranges
  • US median$25–30/hr232 hourly ranges
Openings
Olive Jobs lists 70 open Desktop Support jobs in Texas and 606 across the US. Under 1% of them nationwide are listed as remote or flexible.
Hiring the most in Texas
Experience
Desktop Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 4 years (411 postings).
Education
23 of the 606 open Desktop Support jobs (4%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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