Healthyhorns Desktop Support Specialist

User Support and System MaintenanceProvide prompt, courteous support through the central help line and IT ticketing system.Install, configure, and maintain hardware and software following established standards.Research technical issues, identify solutions, and escalate or recommend improvements to ADHITS.Partner with the System Administrator to implement updates, patches, and system changes.Team Collaboration and Professional DevelopmentSupport team members and assist in other IT operational areas as needed.Maintain current knowledge of departmental hardware, software, and best practices through ongoing training.Critical Incident ResponseRespond quickly and appropriately to critical system failures, ensuring timely and thorough resolution.Inventory and Asset ManagementMaintain accurate inventories of desktops, peripherals, and deployed hardware.DocumentationContribute to the creation and maintenance of IT policies, procedures, and technical documentation.Additional Responsibilities for Senior-Level CandidatesTraining and Onboarding LeadershipServe as the primary resource for the IT Training Team.Lead onboarding efforts for new employees, ensuring a smooth and well-supported introduction to IT systems.Advanced Documentation and Knowledge ManagementDevelop clear, audience-focused documentation for processes and procedures.Maintain and update information across multiple systems, including the knowledge base, ticketing system, and inventory records.System StandardizationMaintain and update standardized desktop images across the organization.