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Service Desk Tech Analyst III

UNIVERSITY OF TEXAS AT AUSTIN

Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago

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At a glance

Compensation
No compensation found
Location
Austin, TX
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Service Desk Tech Analyst III resolves complex hardware, software, and networked-system issues and serves as the final escalation point for high-impact endpoint and application support. The role leads endpoint deployment strategy, clinical technology support, ITSM improvements, and staff development. It also coordinates after-hours support for go-lives and critical events, outage response, and incident trend analysis.

Skills & qualifications

RequiredNice to have

Skills

Hardware SupportSoftware SupportNetworked Systems SupportEndpoint DeploymentSCCMIntuneImaging ToolsClinical Technology SupportITSMITILStaff TrainingTechnical Mentorship

Full job description

Tier III Technical Support Resolves the most complex technical issues involving hardware, software, and networked systems.Serves as final escalation point for Tier I and II support staff on high-impact endpoint and application support issues.Performs deep diagnostics and root cause analysis across platforms and systems.Coordinates resolution efforts with infrastructure, security, and application teams.Endpoint Strategy and Deployment Designs and implements endpoint deployment strategies using SCCM, Intune, and imaging tools.Ensures endpoint configurations adhere to enterprise standards and maintain compliance with HIPAA regulations.Evaluates new technologies for integration into support workflows.Clinical Technology Leadership Oversees support for clinical peripherals and specialized hardware.Partners with clinical stakeholders to improve device reliability and performance.Leads validation efforts for new clinical technologies.ITSM and Process Improvement Leads initiatives to enhance ITSM workflows and service delivery metrics.Develops and maintains advanced documentation and standard operating procedures.Trains staff on ITIL best practices and service desk procedures.Mentorship and Team Development Provides technical leadership and mentorship to Level I and II analysts.Facilitates training sessions and knowledge sharing.Supports onboarding and skill development programs.Strategic Support and On-Call Leadership Leads after-hours support for go-lives and critical events.Coordinates response efforts during outages and emergencies.Documents and analyzes incident trends for continuous improvement.

How this job compares

Set against the 4,016 open Technical Support jobs on Olive Jobs, counted October 27, 2026.

Pay
  • This postingNot listed
  • Texas median$74–110K/yr70 salary ranges
  • Texas median$24–36/hr50 hourly ranges
Openings
Olive Jobs lists 268 open Technical Support jobs in Texas and 4,016 across the US. 6% of them nationwide are listed as remote or flexible.
Hiring the most in Texas
Experience
Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,632 postings).
Education
375 of the 4,016 open Technical Support jobs (9%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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