Senior Desktop Support Specialist

Senior Technical Support and User AssistanceProvide in-person and virtual technical assistance to analyze, diagnose, troubleshoot, resolve, and document hardware, software, and network-related issues. Serve as a senior escalation point for complex or non-routine desktop and endpoint support issues.Service Desk OperationsServe as a primary point of contact for desktop and application support requests submitted through ServiceNow. Triage requests, resolve issues where appropriate, and escalate incidents to internal teams or vendors as needed. Ensure accurate, timely documentation of incidents, service requests, and resolutions.Endpoint Deployment and Fleet ManagementPrepare, deploy, configure, and manage desktop and laptop computer for Mac and Windows environments. Manage endpoint deployments and configurations using JAMF and MECM/SCCM. Maintain Active Directory objects related to endpoint systems. Ensure devices meet organizational security, compliance, and configuration standards throughout their lifecycle.Hardware, Peripheral and System MaintenanceInstall, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripherals, printers/scanners, audiovisual equipment, and related software.Systems, Inventory and DocumentationMaintain accurate hardware and software inventories, including warranties, lifecycle tracking, and related documentation. Support the upkeep of security and risk-related records and standard operating documentation.Event and After-Hours SupportProvide technical and audiovisual support for organizational events, meetings, and presentations, including coordination with local AV or facilities staff. Participate in scheduled after-hours or on-call support as required; this support is episodic and tied to specific events or business needs.Additional duties as assigned.Perform other related duties as assigned in support of IT Operations objectives.