Senior Technical Support Specialist
AUSTIN, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Senior Technical Support Specialist provides desktop and technology support to UHD end-users, researching and resolving issues while delivering customer service. The role tests and maintains audiovisual and integrated conference-room equipment, installs and supports Windows and Mac hardware and university applications, participates in UHD initiatives, and assists with IT inventory.
Skills & qualifications
Skills
Full job description
Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.Assist with IT inventory.
How this job compares
Set against the 587 open Desktop Support jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This postingNot listed
- US median$60–81K/yr106 salary ranges
- US median$25–30/hr220 hourly ranges
- Openings
- Olive Jobs lists 69 open Desktop Support jobs in Texas and 587 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- UNIVERSITY OF TEXAS AT AUSTIN (this employer)17 open
- TEKsystems8 open
- Lone Star College4 open
- Experience
- Desktop Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 4 years (399 postings).
- Education
- 22 of the 587 open Desktop Support jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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