Senior Desktop Support Specialist

Provide prompt computer desktop and technology support, various IT services, knowledge, and solutions to TACC end-users through in-person assistance and our internal ticketing system. Understand technology issues by assessing through listening and asking follow-up questions. Research and identify solutions and escalate when appropriate.Operate and assess the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (primarily MacOS), related equipment, and various other applications. Related equipment includes but is not limited to desktops, laptops, printers, conference room equipment, and other peripherals.Partner with the System Administrator to implement updates, patches, and system changes to managed hardware.Respond quickly and appropriately to critical system failures, ensuring timely and thorough resolution.Assist onboarding efforts for new employees, ensuring a smooth and well-supported introduction to IT systems.Maintain and update standardized desktop images across the organization.Attend regularly scheduled meetings. Perform special projects, tasks and other duties as assigned.Assist with IT inventory.