Senior Desktop Support Specialist - Research Support Lead

UNIVERSITY OF TEXAS AT AUSTIN

Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago

Austin, TXJobNo compensation foundSeen 6 days agoSeen in employer's feed 6 days ago

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At a glance

Compensation

No compensation found

Location

Austin, TX

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Senior Desktop Support Specialist - Research Support Lead serves as team lead of the SEA Service Desk, supervising research desktop support technicians who provide high-touch IT support. The role manages staff scheduling, conducts one-on-one meetings and annual performance appraisals, develops customer relationships, resolves escalated issues, leads training and documentation efforts, and performs additional projects assigned by management.

Skills & qualifications

RequiredNice to have

Skills

Staff SupervisionStaff SchedulingPerformance AppraisalsCustomer Relationship ManagementIssue ResolutionTrainingDocumentation

Full job description

Serve as team lead of SEA Service Desk by supervising a small team of research desktop support technicians who provide high-touch IT support. Manage staff scheduling.? Facilitate 1-on-1 meetings with staff. Perform annual performance appraisals and provide staff feedback.Develop, maintain, and manage customer relationships.Work with customers to resolve escalated issues.Lead training and documentation efforts for research support teams.Perform work on additional projects assigned by Management.

How this job compares

Set against the 606 open Desktop Support jobs on Olive Jobs, counted October 27, 2026.

Pay: This postingNot listed
US median$60–81K/yr110 salary ranges
US median$25–30/hr232 hourly ranges
Openings: Olive Jobs lists 70 open Desktop Support jobs in Texas and 606 across the US. Under 1% of them nationwide are listed as remote or flexible.
Hiring the most in Texas: UNIVERSITY OF TEXAS AT AUSTIN (this employer)17 open
TEKsystems8 open
Lone Star College4 open
Experience: Desktop Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 4 years (411 postings).
Education: 23 of the 606 open Desktop Support jobs (4%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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