Taxpayer Intake Specialist - State Prog Admin

Working Title: Taxpayer Intake Specialist - State Prog Admin

Job Class: State Program Administrator

Agency: Revenue Dept

• Job ID : 98250

• Location : St. Paul

• Telework Eligible : Yes, Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Limited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 11/12/2026

• Closing Date : 12/2/2026

• Hiring Agency/Seniority Unit : Revenue Dept / Revenue (inc Assessors)-MAPE

• Division/Unit : Commissioner's Office / Taxpayer Rights Advocate Off

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually

• Classified Status : Unclassified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• End Date : 12/31/2027

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Help make government work when people need it most. The Taxpayer Rights Advocate (TRA) Office helps Minnesotans navigate difficult or unresolved tax administration problems, including situations involving serious financial hardship and other urgent circumstances. As the Taxpayer Intake Specialist, you will be the front door to that work: listening to taxpayers, identifying what they need, resolving routine matters, gathering and organizing records, and preparing complete cases so Assistant Advocates can focus on substantive advocacy and decisions. You will work directly with people by phone and email, manage a varied intake inventory, and use sound judgment to recognize matters that need prompt escalation. You will also help improve intake tools and create clear, plain-language information for taxpayers. This is a great opportunity for someone who is organized, curious, empathetic, and energized by helping people find a path forward.

This posting may be used to fill multiple vacancies.

This position is eligible for hybrid telework. Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Please note that this is a temporary position expected to last until 12/31/2027. The position is not intended to becomepermanent, and employment in the position will end when the temporary assignment concludes. Candidates should also be aware that unclassified leaves of absence will not be granted to current MDOR employees. Applicants should consider these conditions when determining whether the position meets their availability and employment needs.

Minimum Qualifications

• Two (2) years of experience providing customer service by phone and in writing, including explaining processes, gathering information, and responding professionally to people who may be frustrated, confused, or experiencing difficult circumstances.

• Experience maintaining accurate electronic records or case notes and handling confidential or private information appropriately.

Applicants who meet the above experience requirements will be further evaluated based on the following:

• Communication skills sufficient to explain procedures, documentation requirements, and next steps clearly in plain language, both orally and in writing.

• Organizational skills sufficient to manage a high-volume workload, track follow-up and deadlines, and prioritize urgent or time-sensitive matters.

• Problem-solving and judgment skills sufficient to apply established procedures, independently resolve routine matters, and recognize when an issue requires escalation.

Preferred Qualifications

• Experience in public program administration, government service, tax administration, or a similar regulated customer-service environment.

• Experience preparing organized case files or concise factual summaries for review by another professional or decision-maker.

• Experience reviewing and organizing detailed records or documents to identify missing, inconsistent, or incomplete information and determine needed follow-up.

• Experience drafting customer-facing materials such as FAQs, website updates, instructions, template correspondence, or other plain-language information.

• Familiarity with Minnesota Department of Revenue programs, processes, or tax administration.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

As part of an offer of employment, a fingerprint-based background check will be conducted in accordance with IRS Publication 1075. This will include, but is not limited to, verification of degrees and licensures, state and federal criminal history checks, and a review of tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). The Department of Revenue is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MDOR does not participate in E-Verify.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.