Emergency Response Person
Part-timeBaltimore, MDPart-time$15/hrSeen 3 days agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
The Emergency Response Person lives onsite and responds to emergencies, assessing calls and coordinating appropriate responders. The role also includes providing instructions to callers, customer service, snow removal, grounds maintenance, and light cleaning. The posting seeks someone who can remain calm under pressure, communicate effectively, and maintain professional relationships with co-op members.
Skills & qualifications
Skills
Qualifications
Full job description
Emergency Response Person
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Location 5500 Wabash Ave, Baltimore, MD, 21215, United States
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Base Pay $15.00 - $15.00 / Hour
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Job Category Custodial, Casual
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Industry Non-profit - Social Services
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Employee Type Part Time Casual
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Required Degree High school
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Manage Others No
Description
The Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP’s must be able to think quickly and remain calm under pressure. To communicate effectively, ERP’s need excellent interpersonal skills and the ability to talk with people seeking their help.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
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Provide excellent customer service
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Adhere to all company service and operating standards
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Assess the level of priority for each call received
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Identify the appropriate departments, vehicles, and personnel to dispatch to scenes
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Dispatch medical, police, fire, and search and rescue first-responders as appropriate
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Provide pre-arrival instructions to callers
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Snow removal and general grounds maintenance
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Light cleaning of community bathrooms and other duties as instructed by immediate supervisor
Competencies
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Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
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Communication skills: ERP’s must be good listeners and be able to communicate with members, employees, and third-party organizations.
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Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Work environmentAn Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor.
Physical demands
The Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently:
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Stand for long periods of time.
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Walk or run for long periods of time.
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Bend or twist their body.
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Repeat the same movements.
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Kneel, stoop, crouch, or crawl.
Travel requiredTravel may be required between co-ops in the nature of an emergency.
Required education and experience
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High school diploma or its equivalent
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Ability to work in a physically demanding job that may include walking and standing for long periods of time
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Ability to remain calm under pressure
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Commitment to following all protocols and procedures
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Commitment to building and maintaining professional relationships with co-op members
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Outstanding verbal communication skills and strong written communication skills
W ork authorization/security clearance requirementsDepartment of Homeland Security (DHS) regulation requires all employees—citizens, residents, and nonresidents—to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.
Affirmative Action/EEO statement CSI is an Equal Opportunity Employer
Summary
Company Overview
CSI Support & Development is a mission-driven non-profit organization that develops, acquires, and manages quality, affordable senior housing. We own and manage properties nationwide and believe wholeheartedly in preserving affordable housing for seniors and providing unique opportunities for our resident members. Our corporate culture is the result of our core values (cooperation, education, excellence, integrity, respect, and volunteerism). CSI is a well-established organization (75+ years old) with a progressive approach. For more information about us, visit www.csi.coop.
Additional Information
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Job Skill Level Entry Level
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Reports to Position/Job Title Co-op Liaison or Coordinator
How this job compares
Set against the 190 open Custodial jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This posting$15/hr
- US median$18–20/hr102 hourly ranges
This rate, $15/hr, is 19% below the US median midpoint ($19/hr) — in the lowest quarter of Custodial hourly ranges across the US.
- Openings
- Olive Jobs lists 190 open Custodial jobs across the US. None of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- ARAMARK42 open
- WFF Facility Services18 open
- CBRE11 open
- Experience
- Custodial postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 2 years (21 postings).
- Education
- This posting asks for a high school diploma; 45 of the 190 open Custodial jobs (24%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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