Supervisor - Switchboard Communications
Joliet, ILFull-time$25–33.65/hrSeen 2 days agoSeen in employer's feed 2 days ago
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Job overview
The Supervisor of Switchboard Communications oversees daily department operations at Saint Joseph Medical Center in Joliet. The role manages staff scheduling and coverage, performance reviews, corrective actions, and staff education. It also supports effective call routing and responses to questions about hospital services, while ensuring staff are trained to respond to alarms and emergency codes.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Responsibilities
Demonstrates proficient utilization of the switchboard communication system; understands all emergency codes and is prepared to initiate any code upon the occurrence of an emergency. Adept in professional etiquette, is familiar with all facility services and extensions as to efficiently transfer all incoming calls to the appropriate department, or individual. Answers general questions regarding location of the hospital, department hours of service, and types of medical services available within the hospital. Responsible for day to day operations within the department; responsible for maintaining the staff schedule, ensuring adequate coverage when there is a call-off, completing and delivering performance reviews, and corrective actions when necessary. Provides in-services and education as needed on policies and procedures that affect the staff. Ensures that staff is adequately trained to respond to alarms, and codes as outlined within hospital policy.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
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High school diploma or equivalent required.
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Bachelors’ degree preferred.
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At least two (2) years of PBX experience required.
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Customer Services experience required.
Pay Transparency
Saint Joseph Medical Center - Joliet offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $25.00 to $33.65. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here:https://www.primehealthcare.com/benefitsthatmattermost/
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf
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FacilitySaint Joseph Medical Center - Joliet
LocationUS-IL-Joliet
ID2026-289462
CategorySupervisor
Position TypeFull Time
ShiftDays
Job TypeNon-Exempt
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