Service Manager - Pest Control

Baltimore, MD, USA | Operations | Base + Bonus | 53,000-65,000 per year Range listed is base only, does not reflect full bonus potential | Full Time

| Medical, Dental, Vision, 401(K), STD, LTD, Life Insurance, PTO, Paid Holidays, Flex Spend Accounts (Medical & Childcare), Accident Insurance, Critical Illness & Hospital Indemnity Plans

If you're an experienced pest control technician or supervisor who loves leading a diverse and dedicated team, we just might have an opportunity for you! We are currently looking for a passionate and resourceful Service Manager to join our quickly growing team. If that sounds like a challenge you're willing to take head-on, we would love to hear from you!

At American Pest, we celebrate diversity and welcome individuals from all walks of life to join our team. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

American Pest is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build a great career and a great future. At American Pest, you'll have access to these great benefits!

Health and Well-being:

• Cigna medical, dental, and vision insurance options, including EPO & PPO

• Prescription drug program

• Flexible Spending Accounts (FSA) for medical and childcare expenses

• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation with overtime above 40 hours

• 401(k) Savings Plans (Traditional & Roth)

• Life insurance and short-term disability 100% company paid (with options to buy up)

• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Enjoy stable, year-round employment with opportunities for growth

• Paid training

• A take-home company vehicle

• Paid time off and eight paid holidays

• Opportunities for advancement

What You'll Do... As a Service Manager with American Pest, you'll support a team of 8-12 technicians in their pest management objectives with both residential and commercial accounts. You'll also oversee their day-to-day activities and professional development while ensuring the delivery of stellar customer service. Additionally, you will provide safe and effective pest management solutions to evaluate new customers' needs, maximize required performance outcomes, keep records of service activities, and submit reports to management as required.

Who You Are... So, what does it take to be a successful Service Manager with American Pest? For starters, you'll have a minimum of 3 years in the pet control industry . You'll also have...

• Current state issued pest control registrations, licenses, and certifications, including Maryland state 7A & 7D (required)

• A firm understanding of customer service and de-escalation

• The ability to hold the team accountable via daily check-ins, goal setting, performance management, etc.

• The ability to safely move about customer locations, ascend/descend stairs and ladders to service out-of-way areas, and position self to conduct service under/around furniture, equipment, and tight spaces

• The ability to safely move items and equipment weighing up to 50 pounds

• The ability to work outdoors in all regular seasonal weather conditions

• Technical proficiency with computers, smart phones, PestPac (preferred), etc.

• A valid driver's license with an acceptable driving record

• The ability to read, write, speak, and comprehend English

• Good oral and written communication skills

• Solid attention to detail

• Legal eligibility to work in the U.S.

• Availability to work a flexible schedule (typical hours range between 6:00 a.m. and 6:00 p.m. with occasional exceptions)

• Availability to work some weekends

• High school degree or equivalent

Who We Are... Founded in 1925, American Pest is a fast-growing, energetic, and technology-minded mid-size company located in Fulton, MD. Within the last four years, we've nearly tripled in size and currently employ over 450 employees! Being part of American Pest means doing your best every single day, to effect positive change for our customer and our community.

American Pest is part of Anticimex, a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

• Application submission

• Short phone interview

• Schedule an interview and complete our full application

• Interview in person at one of our office locations

• Emailed offer letter, which is contingent on step 6, tentative start date set

• Criminal background check/drug screening/reference check

• Official start date confirmed

• Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace