Desktop Support Analyst
Sunnyvale, CAContractPosted 10y agoStill listed today
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At a glance
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Job overview
The Desktop Support Analyst installs, configures, troubleshoots, and maintains Windows and Mac computers, peripherals, iPads, and audiovisual equipment. Reporting to the Manager of IT Support, the analyst supports end users alongside the technology department. The role also involves software installation, ticket documentation, hardware and software inventory, vendor coordination, and user education.
Skills & qualifications
Skills
Qualifications
Full job description
Company Description
US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.
Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.
Job Description
The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.
Qualifications
Responsibilities (Other duties may be assigned) Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment Install and configure software Set up and configure printers, scanners, and other peripherals Maintain and troubleshoot audio visual equipment Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint Maintain inventory of all hardware and software resources and parts- Maintain excellent communication with all end users and other members of the technology department Work with outside vendors as needed This person will be also doing user education Execute other assigned tasks as delegated by the Manager of IT Support
Requirements: Ability to clearly communicate technical concepts to non-technical people Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS) Experience working with O365, SharePoint and Office 2013 Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.) Some knowledge of Active Directory concepts and administration Someone who is comfortable working in front of executives Experience working with laptops – will be supporting at least 700 laptops Experience with Avaya or similar Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.
Additional Information
Thanks & Regards,
Saikat Ghosh Senior Technical Recruiter Desk: (201) 524 9600 Ext. 7452 Direct: (201) 613 5178
How this job compares
Set against the 733 open Desktop Support jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This postingNot listed
- US median$60–75K/yr196 salary ranges
- California median$29–37/hr30 hourly ranges
- Openings
- Olive Jobs lists 59 open Desktop Support jobs in California and 733 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- TEKsystems15 open
- Robert Half9 open
- OSI Digital3 open
- Experience
- This posting asks for at least 2 years of experience; Desktop Support postings that state a minimum ask for 2 years at the median (527 postings).
- Education
- 25 of the 733 open Desktop Support jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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