Service Desk Specialist

Description

Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel.

Key Responsibilities

• Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.

• Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.

• Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.

• Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.

• Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.

• Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.

• Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.

• Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.

Requirements

Required Qualifications

• 5+ years of experience in a Tier 2 or escalated Service Desk/Desktop Support environment

• Experience providing White-Glove support to executives, VIPs, and senior leadership

• Strong knowledge of Microsoft 365, Active Directory, and SaaS applications

• Experience supporting both Windows and macOS environments

• Mobile device support experience (iOS and Android)

• Familiarity with ITSM platforms, preferably ServiceNow

• Experience with JAMF, MDM solutions, and endpoint management tools

• Knowledge of Multi-Factor Authentication (MFA) technologies and user support

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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