MANUAL FULFILLMENT HANDSTUFF | THUR-SAT

Job Position: Manual Fulfillment Handstuffer

Reports to: Insert Operations Manager

Department: Inserting

Classification: Overtime Eligible

PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must.

Job Summary:

The Manual Fulfillment Handstuffer is responsible for the accurate and efficient manual preparation of mail pieces. This includes folding printed documents by hand, inserting them into envelopes, and verifying job completion through quality assurance procedures. The role requires strong attention to detail, the ability to follow structured processes, and a willingness to support other departments as needed. This position plays a critical role in ensuring the accuracy, quality, and timeliness of PCI Group’s mail production.

Some General Duties/Responsibilities:

• Manually fold cut sheet documents and insert them into envelopes according to job specifications.

• Review job tickets and instructions to ensure correct materials are used for each job.

• Complete and sign off on QA Checklists to confirm job accuracy and quality.

• Follow Line Clearance procedures to ensure clean transitions between jobs.

• Accurately complete logs, checklists, and system entries (e.g., MRDF, DCS, Dashboard).

• Visually inspect materials for print quality, alignment, and completeness.

• Maintain a clean and organized work area in accordance with 5S and safety standards.

• Adhere to all safety protocols and use personal protective equipment (PPE) as required.

• Support other departments and assist with additional production tasks as needed.

• Communicate effectively with team members and supervisors to ensure smooth workflow.

• Participate in cross-training and continuous improvement initiatives.

• Comply with all company policies related to data security, confidentiality, and regulatory compliance.

• Perform other duties as assigned by Leads, Managers, or Senior Leadership.

Education/Experience:

• High School Diploma or G.E.D., vocational or technical school diploma or certificate

• Prior experience in a production, fulfillment, or mailing environment preferred.

• Basic computer skills and ability to follow digital workflows and job tracking systems.

• Strong attention to detail and ability to follow structured processes.

• Good hand-eye coordination and manual dexterity.

• Ability to work independently and as part of a team.

• Positive attitude, reliability, and willingness to learn and adapt.

Physical Demands:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. This role requires frequent hearing, talking, standing, and repetitive hand movements. Visual focus is needed for inspecting materials, and lifting up to 30 lbs may be required

Note: PCI Group retains the discretion to add to or change the duties of this position at any time.

Thursday, Friday, Saturday, and Every Other Sunday | Thursday through Saturday 7:00PM to 7:00AM | Sundays depending on volume 6 to 12 hour shifts