Workplace Program Supervisor, Merch Shop

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.

• Maintain records of costs incurred by workplace team activities. Review invoices as needed.

• Respond to customer requests and complaints about the experience services department.

• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.

• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.

• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.

• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.

• May establish new techniques to ensure the team is able to meet its objectives.

• Has a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.

• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.

• Requires the ability to explain complex concepts or sensitive information.

• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE?

When you join CBRE, youbecome part of the global leader in commercial real estate services andinvestment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values — respect, integrity,service and excellence — and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to realize your fullpotential.

Our Values in Hiring

At CBRE, we arecommitted to fostering a culture where everyone feels they belong. We valuediverse perspectives and experiences, and we welcome all applications.

Applicant AI UseDisclosure

We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.

Disclaimers

Applicants must becurrently authorized to work in the United States without the need for visasponsorship now or in the future.

About CBRE Group, Inc.

CBRE Group, Inc.(NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, isthe world’s largest commercial real estate services and investment firm (basedon 2024 revenue). The company has more than 140,000 employees (including Turner& Townsend employees) serving clients in more than 100 countries. CBREserves clients through four business segments: Advisory (leasing, sales, debtorigination, mortgage serving, valuations); Building Operations &Experience (facilities management, property management, flex space & experience);Project Management (program management, project management, cost consulting);Real Estate Investments (investment management, development). Please visit ourwebsite at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $85,000 annually [or $40.86 per hour] and the maximum salary for the Workplace Program Supervisor, Merch Shop position is $95,000 annually [or $45.67 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)