Collection Representative

Firstsource

Louisville, KYFull-time$18–20/hrSeen todaySeen in employer's feed today

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At a glance

Compensation

$18–20/hr

Location

Louisville, KY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

Firstsource is seeking a Collection Representative for its Thousand Oaks team, handling customer accounts and collection calls. The role involves negotiating payment arrangements, maintaining account records, researching account information, and working toward monthly performance goals. It is a full-time, in-office position with a Monday–Friday schedule and paid training. Spanish speakers are preferred but not required.

Skills & qualifications

RequiredNice to have

Skills

CommunicationNegotiationProblem SolvingCustomer ServiceMultitaskingOrganizationAttention to DetailSpanishEnglish

Qualifications

High School Diploma or GEDCollections or Related Experience

Full job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Collection Representative

Spanish Speakers Preferred - Not Required

Thousand Oaks, CA | Full-Time | In-Office

Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus

Location:

555 St. Charles Drive, Suite 100

Thousand Oaks, CA 91360

Schedule:

Full-Time: Monday-Friday, 7:00 AM - 3:30 PM PST

No Weekends!

Join Our Team

American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of original creditor clients nationwide.

We are seeking motivated, professional, and customer-focused Collection Representatives to join our growing Thousand Oaks team. If you have strong communication skills, enjoy helping people find solutions, and thrive in a goal-oriented environment, we'd love to hear from you.

What You'll Do

Handle a high volume of inbound and outbound collection calls professionally and respectfully.

Negotiate payment arrangements while adhering to all federal, state, client, and company compliance requirements.

Manage an active portfolio of 250+ accounts and work toward monthly performance goals.

Accurately document account activity and maintain detailed records within collection systems.

Research, verify, and update account information using approved data sources.

Participate in ongoing training, coaching, and team meetings to support professional development and success.

What We're Looking For

Excellent verbal and written communication skills.

Strong negotiation, problem-solving, and customer service abilities.

Ability to multitask and remain organized in a fast-paced environment.

Previous collections, sales, telemarketing, customer service, or call center experience preferred.

Strong attention to detail and commitment to compliance standards.

Bilingual Spanish/English skills are a plus.

Why Join Firstsource?

Competitive hourly pay: $18.00 - $20.00 per hour

Monthly performance-based bonus opportunities

Stable Monday-Friday schedule

No weekend work

Paid training and ongoing development

Supportive team environment

Career growth and advancement opportunities

Equal Opportunity Employer committed to diversity and inclusion

Apply Today

If you're a driven professional who enjoys helping customers resolve their accounts while achieving performance goals, we encourage you to apply and become part of the ARSI and Firstsource team.

Equal Employment Opportunity

Firstsource Transaction Services USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, r ace, color, r eligion, s ex, national origin, disability, protected veteran status, s exual orientation, gender identity, or any other protected characteristic under applicable law.

We are committed to providing equal employment opportunities in recruiting, hiring, compensation, benefits, training, promotion, transfer, and termination. Firstsource also maintains an affirmative action program to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.