Level 2 POS Technical Support Specialist
JOURNEY BUSINESS SOLUTIONS - DENTON, TEXAS
Roanoke, TXJobSeen 2w agoSeen in employer's feed today
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Job overview
The Level 2 POS Technical Support Specialist provides advanced technical assistance to merchants and internal teams. The role handles escalated tickets that Level 1 cannot resolve, focusing on complex software bugs, hardware integration failures, and backend data discrepancies.
Skills & qualifications
Skills
Full job description
Level 2 POS Technical Support Specialist: The Level 2 POS Technical Support Specialist provides advanced technical assistance to merchants and internal teams. You will handle escalated tickets that Level 1 cannot resolve, focusing on complex software bugs, hardware integration failures, and backend data discrepancies. ------------------------------------------------------------------------ Key Responsibilities **Advanced Troubleshooting:**Resolve complex issues involving POS software, peripheral hardware (printers, scanners, card readers), and mobile payment interfaces. **Escalation Management:**Act as the primary point of contact for issues escalated from Tier 1; escalate unresolved "show-stopper" bugs to Tier 3 or DevOps engineers. **Database and Logs:**Query SQL databases to fix transaction errors and analyze system logs to identify the root cause of recurring crashes. **Network Optimization:**Troubleshoot LAN/WAN connectivity issues, firewall blocks, and Wi-Fi latency affecting terminal performance. **Knowledge Management:**Create and maintain documentation for the internal Knowledge Base (KB) to empower Tier 1 agents.
How this job compares
Set against the 4,191 open Technical Support jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Texas median$75–111K/yr69 salary ranges
- Texas median$24–36/hr54 hourly ranges
- Openings
- Olive Jobs lists 277 open Technical Support jobs in Texas and 4,191 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- UNIVERSITY OF TEXAS AT AUSTIN32 open
- Apple25 open
- Oracle13 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,673 postings).
- Education
- 364 of the 4,191 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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