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IT Support Associate II, OTS

Amazon

Fort Worth, TXFull-time$27.64–37.74/hrSeen todaySeen in employer's feed today

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At a glance

Compensation
$27.64–37.74/hr
Location
Fort Worth, TX
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The IT Support Associate II supports Amazon Operations teams by resolving technical problems across facilities in a defined geographic area. The role maintains and troubleshoots IT equipment, handles support requests, and assists with training new hires. It also supports customers across multiple buildings and travels locally or regionally. The schedule is Monday through Friday, 7:30 AM to 4:00 PM.

Skills & qualifications

RequiredNice to have

Skills

Integrated Systems TroubleshootingCustomer ServiceWindows SupportMac SupportLinux SupportLifting 49 PoundsStanding and WalkingPushing and PullingSquattingBending and ReachingCompTIA A+CompTIA Network+Cisco CCNARed Hat LinuxMicrosoft Hardware InstallationAWS

Qualifications

1+ Years Operating Systems Support

Benefits

Medical Insurance
401(k) Match
Parental Leave

Full job description

Description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take

on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.

Key job responsibilities

Responsibilities include, but are not limited to:

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

  • Handling support requests and procedures across the network.

  • Assisting in training new hires.

  • Continuous learning of new technologies.

  • Supporting customers from multiple buildings in the area, as well as remote customers.

  • Traveling within your local or regional area to support our customers.

A day in the life

You're the go-to person for technology at your site. When a computer, scanner, printer, or network isn't working, you're who people come to — and the one who gets it running again.

Your day starts at 7:30 with a quick walk of the site to make sure everything's ready before things get busy. From there, you handle the local ticket queue working on highest priority incidents first.

People count on you — you're trusted to size up a problem, make the call, and see it through.

The schedule is Monday through Friday, 7:30 AM to 4:00 PM.

Basic Qualifications

  • Experience troubleshooting integrated and interdependent computer systems

  • Experience in a dynamic environment with a high degree of customer service

  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach

  • 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, TX, Fort Worth - 27.64 - 37.74 USD hourly

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