Remote Jr Product Owner

Job Description

An employer is seeking a highly skilled Junior Product Owner to join one of our largest national healthcare clients for a remote contract opportunity. In this role you’ll help drive this client’s Invoca capability, which supports call tracking, call intelligence, marketing attribution, phone number management, analytics, routing, and integration initiatives across multiple lines of business. This team supports marketing initiatives within the healthcare sector. One of their common initiatives is to send mailers to individuals who utilize their health insurance regarding updates to their care and plan. Their Invoca platform is an AI tool that allows for better tracking of these mailers so individuals who receive these mailers can call in to receive more information, and their inquiries can be more effectively tracked. In this role you’ll work with business stakeholders, technology teams, and Invoca vendor partners to ensure successful delivery of platform enhancements and operational support. There’s one other product owner supporting this product, and this role is to backfill someone who currently is on leave. Because this role is backfilling for someone on leave, this role is only slated to go until the end of this year, but there’s high potential for extension if this person’s leave is extended. This is a fully remote role, and you can work in any time zone within the continental United States. Responsibilities:

• Protect Ongoing Platform Operations
• Own and prioritize the Invoca product backlog
• Support marketing attribution and analytics initiatives
• Oversee platform operations and quality assurance
• Coordinate cross-functional technical delivery
• Ensure platform governance, security, and compliance
• Identify and deliver business value through call intelligence
• Measure and communicate platform outcomes

Skills and Requirements

• 4 years of experience working as a Product Owner within a corporate / enterprise setting
• Prior experience partnering cross functionally with stakeholders, vendors and leaders
• Prior experience working within a marketing sector / supporting marketing functions
• Comfortability utilizing data platforms / making data driven decisions
• Prior experience working with contact center solutions / software
• Ability to translate technical discussions into business requirements.
• Understanding of marketing attribution and conversion measurement.
• Experience supporting platforms such as Salesforce, Google Analytics, CallRail, DialogTech, or similar attribution platforms.
• Ability to jump in and add value quickly
• Prior experience working remotely
• Experience navigating healthcare stakeholders, compliance requirements, call center operations, and healthcare marketing programs.
• Familiarity with payor/provider environments is a major plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].