Technical Program Manager-Health & Wellness

The Technical Program Manager (TPM) will lead strategic initiatives that use technology, customer insight, and behavioral science to help John Hancock Insurance create more engaging health and wellness experiences. Partnering with Marketing, Distribution, product owners, experience teams, and technology leaders, the TPM will translate business goals and customer needs into coordinated delivery plans across the life insurance value chain. This role will connect campaign, engagement, product, and platform capabilities; guide development, testing, implementation, and business readiness; and ensure solutions deliver measurable customer and business outcomes on schedule, within budget, and in accordance with regulatory and risk commitments.

Position Responsibilities:

Initiative management:

Overseeing the full Software Development Lifecycle (SDLC) for initiatives that support John Hancock Insurance priorities, from initiation and delivery through implementation, stabilization, and post-launch support across policyholder, producer, and operations journeys.

Initiative Delivery:

Responsible and accountable for all aspects of technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation, to meet scope, budget, schedule, regulatory, operational-readiness, and customer commitments.

Technical expertise:

Using their background in understanding software engineering and technology to implement technology strategies and ensure effective software delivery

Cross-functional leadership:

Providing cross-functional leadership and building alignment for efforts such as product architecture and synchronizing the ask with the IT organization service areas to deliver services. Technical risk management: Identifying and mitigating technical risks that could impact project success

Value Creation:

Works closely with Business Initiative lead to build schedule, milestones, goals, and scope by aligning and incorporating technology aspects from components, solutions, feasibility and delivery.

People & Culture:

Foster a culture of innovation, collaboration, while actively driving alignment and productivity for aligned Team

Required Qualifications:

• Bachelor's degree or higher in computer science, information systems, business administration, or related field.

• 3-5 years of technical program management expertise in related field

• 3+ years delivering technology solutions in the life insurance industry (required), with direct exposure to marketing and distribution areas and downstream capabilities (preferred).

• 3+ years experience in the health, wellness and/or behavioral insurance markets and related product development, distribution or marketing

• Familiarity with life, annuity or health (L&AH) insurance-related regulatory and business concepts and the operational cadence of product changes and partnerships

• Project management skills with proficiency in project/initiative management software tools and methodologies including Agile and Software Development Life Cycle (SDLC)

• Understanding of Agile metrics, scrum, and similar agile methodology to track progress, measure team performance, and identify areas of improvement

• Working knowledge of the data, integration, and platform capabilities required for AI solutions, including secure access to approved enterprise data, data quality and lineage, retrieval-augmented generation, API integration, prompt and model versioning, evaluation frameworks, observability, and production monitoring.

• Proven track record of delivering complex and large-scale IT solutions, including modernization and integration work (APIs, data pipelines) in regulated environments.

• Working knowledge of insurance regulatory/compliance considerations that impact ability to partner with Compliance/Legal to ensure controls and evidence are in place.

• Experience with test governance (test-driven development (TDD), parallel testing, defect triage with business SMEs, and sign-off processes).

• Excellent communication, presentation, and interpersonal skills, with the ability to influence and negotiate with peers and leaders.

• Strong strategic thinking, problem-solving, and decision-making skills, with the ability to balance short-term and long-term objectives and trade-offs.

• Highly adaptable, flexible, and resilient, with the ability to thrive in a dynamic and fast-paced environment.

Preferred Qualifications:

• Excellent organizational and problem-solving abilities to manage through creative tension

• Influencing and execution the work without direct management of resources

• Strong verbal and communication skills with the ability to effectively articulate and communicate technical vision and the ability to translate the outcomes into possibilities, options and execution

• Comfortable with leading communications including presentations to senior leadership, sponsors and stakeholders for business cases and roadmaps

• Learns constantly, from both success and failure, and remains open to change/continuous improvement.

• Responds well to ambiguity and works efficiently to clarify situations and outcomes

• Experience partnering with Marketing and Distribution business areas to translate product and regulatory requirements into technology deliverables with clear acceptance criteria and traceability.

• Ability to design and manage integrations across a technology ecosystem (product/rate data sources, rules engines, document generation, e-signature, CRM/portal, case management), including API contracts, versioning, and backward compatibility.

• Ability to drive non-functional requirements for platform specifications (user experience, high availability, resiliency, observability, and data privacy/security for producer/customer data).

• Excellent problem-solving, organizational, analytical and critical thinking skills including high discretion/judgment in decision making

• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

• Recognized as an expert within IT specialty and/or business and broader organization with broad-based expertise across area and related functions

• Ability to interact professionally with all organizational levels

• Ability to partner with business and technology leaders to identify and prioritize AI opportunities across quoting and illustration, application intake, underwriting and new business, policy issue and delivery, in-force servicing, producer support, customer service, claims, and operations while defining success measures, controls, and adoption plans.

• Ability to manage execution plans to a budget and to provide regular updated financial forecasts for labor and non-labor expenses

• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business (e.g., illustration turnaround time, quote-to-apply conversion, straight-through processing).

• Ability to identify and manage risks associated with initiative delivery and team dynamics, including product launch timelines, regulatory deadlines, and producer-impacting changes.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$92,475.00 USD - $160,290.00 USD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

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Permiso Familiar y Médico

Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Derecho al Trabajo

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Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Company: John Hancock Life Insurance Company (U.S.A.)