Technician II, Technology Support
Jacksonville, FLFull-timePosted 1w agoStill listed 2 days ago
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At a glance
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Job overview
The Technician II, Technology Support role at UPS coordinates information technology services, support, and project deployments, using root cause analysis, KPIs, SLAs, internal teams, and vendor relationships. The position may involve coding, programming, or integration with customer systems. It also manages resources and expenses, provides technical training, builds customer relationships, and uses technology to track projects and support services 24x7.
Skills & qualifications
Skills
Qualifications
Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description: Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
Other Criteria: Job Grade: A13 Must be currently located in the same geographic location as the job or willing to relocate yourself - Required Shift: Flexible Last day to apply is 11/14/2026 End of day
Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
How this job compares
Set against the 2,732 open IT Support jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This postingNot listed
- Florida median$60–85K/yr28 salary ranges
- Florida median$22–30/hr25 hourly ranges
- Openings
- Olive Jobs lists 122 open IT Support jobs in Florida and 2,732 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Florida
- ManTech9 open
- University of Miami9 open
- TEKsystems6 open
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,893 postings).
- Education
- 242 of the 2,732 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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