Help Desk Manager

Description

We are looking for an experienced Help Desk Agent to oversee daily technology support and infrastructure operations for a office in Tampa, Florida. This Long-term Contract opportunity combines hands-on troubleshooting with broader responsibility for systems, devices, networking, and courtroom-related technology. The role is highly visible and works closely with legal and staff to keep business-critical tools reliable, secure, and ready for use. Success in this position requires strong technical judgment, excellent service skills, and the ability to manage IT needs independently.

Responsibilities:

• Provide day-to-day support for end users by resolving technical issues involving desktops, software, peripherals, and service desk requests.

• Administer core IT systems, including Windows-based environments, user accounts, workstation configuration, and access management.

• Oversee firm technology assets such as computers, mobile devices, telecommunications tools, office equipment, and related support resources.

• Coordinate employee onboarding and offboarding by preparing devices, setting up accounts, and ensuring timely access changes.

• Maintain network-connected hardware and software environments to promote dependable performance across the office.

• Track equipment inventory, manage technology supplies, and help plan for replacement or procurement needs.

• Deliver audio/visual and technical assistance for hearings, depositions, mediations, trials, and other legal proceedings.

• Prepare, transport, install, and dismantle presentation and courtroom technology, including exhibits, video, and audio materials as needed.

• Act as the primary internal resource for Filevine, supporting administration, user guidance, and ongoing system effectiveness.

Requirements • At least 3 years of hands-on experience in IT support, help desk leadership, or systems administration roles.

• Strong background supporting Windows operating systems, desktop environments, and user account administration.

• Proven ability to troubleshoot hardware, software, and deskside support issues with minimal supervision.

• Experience managing IT infrastructure components, end-user technology, networking, and device support in an office setting.

• Comfortable handling onboarding activities, workstation deployments, and service desk ticket resolution.

• Strong communication and customer service skills, with the ability to support attorneys, staff, and other non-technical users effectively.

• Availability to work standard business hours Monday through Friday, with occasional travel or after-hours support for legal proceedings.

• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred; legal technology, Filevine, courtroom support, or bilingual Spanish/English experience is a plus. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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