Emergency Assistance Coordinator

Emergency Assistance Coordinator

Job Locations US-MA-Lowell

Job ID

2026-14813

Category

Service Worker

Type

Regular Part-Time

Overview

The Salvation Army’s Lowell Corps. is hiring an Emergency Assistance Coordinator and offers the following benefit package to part-time employees:

• Generous paid time off every year that includes: holidays, vacation time and sick time

• Employer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week)

• Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC Insurance

• Most importantly – a job with a good purpose!

Location : 150 Appleton St., Lowell, MA

Hours/week: 25 hours per week / 40 hours per week during the holiday season

Exemption: Non-exempt

Pay Range : $15.00 - $20.00 per hour

• While the full salary range is shown, we expect to hire around $18.00 per hour, depending on experience and qualifications.

Deliver direct social service assistance to qualified individuals in need of emergency food, utility aid, and seasonal programs.

Duties & Responsibilities:

• Respond promptly to correspondence and phone calls related to the food pantry, utility assistance, and seasonal assistance programs.

• Conduct client intake and assessments prior to food distribution.

• Maintain all records in accordance with established policies, including completing data entry in statistical software.

• Coordinate volunteers to support food pantry operations and seasonal toy and food distributions.

• Order, schedule, and arrange food pickups for the pantry.

• Ensure the pantry is clean, organized, and well maintained, including stocking shelves, maintaining refrigerators and freezers, sweeping, mopping, dusting, and performing general cleaning tasks.

• Provide clients with information on additional community services available to them.

• Adhere to all client confidentiality standards and privacy regulations.

• Coordinate seasonal assistance programs for eligible individuals, including the Christmas Angel Tree program, application intake for Christmas and Thanksgiving assistance, volunteer coordination, and distribution day logistics.

• Perform other duties as assigned within the scope of the position.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job.

Requirements include:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional continuous basis.

• Grasp, push, pull objects such as reference materials, files, file cabinet drawers, and reach overhead.

• Ability to load and to change settings, devices, fixtures, on various equipment used in and around an office environment

• Operate telephone and other electronic communication devices.

• Operate various other office equipment including personal computers, copiers, fax machines, and scanning equipment.

• Ability to lift up to 25 lbs. occasionally.

• Ability to be creative, original, intuitive, and perceptive.

• Ability to think logically and critically.

• Ability to envision a project from beginning to end.

• Ability to solve complex problems, make appropriate judgments and decisions

QUALIFICATIONS

Education Requirements:

High School Diploma or equivalent

Work Experience:

Preferred experience working with a similar program

Other Qualifications:

• Able to work both independently and collaboratively

• Capable of managing multiple tasks with minimal supervision

• Flexible and adaptable in a changing environment

• Strong organizational skills

• Strong interpersonal relationship abilities

• Effective problem-solving skills

• Demonstrated proficiency in written and verbal communication

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

• Must hold a valid driver’s license; use of an official vehicle may be required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.