Patient Care Representative

Job Title: Patient Access Representative IIJob Description

The Patient Access Representative II performs comprehensive admissions and registration activities for patients presenting for inpatient and outpatient services. This role facilitates timely and accurate patient access by securing complete demographic and financial information, performing registration and pre-registration, verifying government and non-government insurance eligibility, confirming Workers Compensation coverage, and collecting patient financial obligations such as co-pays, deductibles, and cash packages. The Patient Access Representative II consistently delivers superior customer service, demonstrating sensitivity and attention to the diverse patient populations served while supporting a high-quality patient experience.

Responsibilities

• Perform all registration and admissions activities for patients presenting to all patient access areas, including pre-admit and face-to-face registration.

• Work in at least three different patient access functions and/or patient access areas with full cross-training and demonstrated competency.

• Obtain financial clearance and determine the correct financial classification for each patient.

• Complete insurance verification for government and non-government payers electronically, by telephone, or through payer websites.

• Conduct accurate system searches to locate an existing medical record number (MRN) or assign a new MRN, avoiding duplication and following patient identification policies.

• Apply and adhere to patient identification policies when assigning and verifying MRNs to ensure accurate patient matching.

• Select the appropriate physician in the system and recognize privileging issues such as physician suspensions, taking appropriate steps to resolve privilege and suspension concerns.

• Conduct thorough and respectful patient interviews, gathering all required demographic, clinical, and financial information with sensitivity to the patient population being served.

• Independently handle routine and frequent inquiries from patients, patient representatives, and insurance companies, escalating complex issues as appropriate.

• Explain patient financial obligations clearly, including co-pays and deductibles, and collect funds when appropriate while meeting or exceeding cash collection goals.

• Work daily quality assurance (QA) error worklists and resolve all items without exception to maintain data accuracy and compliance.

• Collaborate with physicians and specialty departments to obtain accurate intake information needed for complete and compliant registration.

• Clearly explain registration documents and consent forms to patients and obtain all necessary signatures.

• Assemble registration paperwork for inclusion in the patient chart and scan all appropriate documents into the electronic scanning system for future retrieval.

• Enter and update patient and financial information accurately in the ADT (admissions, discharge, transfer) system, demonstrating strong navigation and data entry skills.

• Maintain strict patient confidentiality and comply with HIPAA and organizational policies regarding patient privacy and release of information.

• Answer multi-line, high-volume telephone calls in a professional manner, when applicable, and route or resolve calls efficiently in support of patient access operations.

Essential Skills

• At least 1 year of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle roles, including physician offices, healthcare insurance companies, or other revenue cycle-related functions.

• At least 1 year of medical office or patient service representative (PSR) experience.

• EPIC experience required, including demonstrated ability to schedule appointments and perform registration in EPIC.

• Proficiency with medical insurance processes, including verification of eligibility and benefits for government and non-government payers.

• Knowledge of medical office workflows and patient access procedures.

• Strong patient interviewing skills with the ability to gather complete demographic and financial information accurately.

• Ability to determine and explain patient financial obligations such as co-pays, deductibles, and cash packages and to collect payments effectively.

• Competence in handling routine inquiries from patients, representatives, and insurance companies and escalating issues appropriately.

• Ability to accurately search for and assign medical record numbers (MRNs) while adhering to patient identification policies.

• Skill in selecting and validating physician information, including recognizing and addressing privileging and suspension issues.

• Proficiency in navigating and entering patient and financial data into ADT systems.

• Strong attention to detail and accuracy in registration, documentation, and QA error resolution.

• Commitment to maintaining patient confidentiality and complying with HIPAA and organizational privacy policies.

• High School Diploma or GED.

Additional Skills & Qualifications

• Bachelors Degree in Hospital Administration or an equivalent field preferred.

• Experience answering multi-line and high-volume telephone calls in a healthcare setting or a related field preferred.

• Healthcare call center experience strongly desired.

• Demonstrated ability to work across multiple patient access functions and areas with flexibility and adaptability.

• Strong customer service orientation with the ability to provide superior service to patients, families, clinicians, and internal departments.

• Effective verbal and written communication skills to explain forms, financial obligations, and registration processes clearly.

• Ability to work with sensitivity and professionalism when interacting with diverse patient populations.

• Organizational skills to manage multiple tasks, worklists, and priorities in a fast-paced environment.

• Basic computer literacy and comfort working with electronic health record and document scanning systems.

Work Environment

This is a full-time, day shift position with typical hours from 8:00 a.m. to 5:00 p.m. The role is based on-site in West Hollywood, providing in-person support to patients and clinical teams. After completion of training, the position transitions to a hybrid work arrangement, combining on-site and remote work as business needs allow. The work environment is fast-paced and patient-focused, with extensive use of EPIC, ADT systems, and electronic document scanning tools. Team members collaborate closely with clinical departments, physicians, and administrative staff to ensure smooth patient access and a positive experience.

Job Type & Location

This is a Contract position based out of West Hollywood, CA.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of West Hollywood, CA.

Application Deadline

This position is anticipated to close on Nov 25, 2026.

Workplace Type

This is a fully onsite position in West Hollywood,CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.