Client Benefits Associate (Part-time)

Part time-M

Clerical

Ridgewood, NY, US

Salary Range: $20.00 To $23.00 Hourly

Position: Client Benefits Associate (CBA)

The Client Benefits Associate will be responsible for the accurate collection and tracking of information related to the client’s/family’s financial information, participation and/or qualification for Medicaid benefits and/or other insurance, and, overall, for ensuring that the agency maximizes third party revenue utilizing a realistic and fair fee structure that takes into account the individual’s ability to pay.

Essential Duties:

• Ensure that all appropriate insurance, Medicaid and financial information is collected from each client and/or the parent/guardian of adolescent clients.

• Review financial materials collected and complete the financial section of client’s chart including in the case of self-pay clients, setting fee based on income and sliding scale and client’s ability to pay.

• Contact client/potential client to clarify any questions related to the client’s financial data and arrange for a face to face meeting, if appropriate.

• Monitor clients with Medicaid-pending to ensure follow through with application process and enter any updated information about Medicaid status.

• Individually meet with clients with an outstanding balance to ensure collection of appropriate payments.

• Appropriately document all activity with the client and information related to payments, insurance and Medicaid in the client’s chart and/or in the agency’s billing system.

• Work closely with the agency’s insurance specialists on any insurance related matters, such as denials or authorizations.

• Send invoices to clients with outstanding balances for payment on a monthly basis.

• Post payments to clients’ accounts that come through the mail as well as payments that are processed through credit cards.

Office Management Responsibilities:

• Organizes office flow in an orderly and efficient manner.

• Handles telephone intakes and schedules appointments, rescheduling & confirming as needed.

• Types correspondence, reports, memos, etc. Includes proofreading and editing.

• Records and types minutes from DH meeting and all staff meetings. Copies and distributes to staff.

• Collects house bills, checks for signatures, makes copies for unit file and sends originals to accounting.

• Collects time sheets of all staff and faxes bookkeeping as scheduled. Sends original to accounting and file copy in employee’s file.

• Establishes and maintains an efficient filing system for all correspondence and other information for Outreach staff.

• Utilizes the word processing system to facilitate work flow/assist other staff.

• Maintains inventory of supplies and re-orders on a timely basis. Requests service maintenance for all office equipment.

• Compiles all information and prepares stats census for monthly OASAS report. Makes any corrections to Albany when requested.

• Maintains and updates client database by entering all pertinent discharge forms. Works with MIS to keep accurate database.

• Monitors balance of petty cash and prepares check requests.

• Distribute all incoming mail.

• Records dates and requirements of tours/speaking engagements, open houses.

Reimbursement Specialist Responsibilities:

• Prepares Public Assistance application for HRA within 48 hours of a client’s admission to Outreach House.

• Removes client from Public Assistance case within 48 hours of a client’s discharge.

• Returns clients PNA money to HRA in a timely manner after they have been discharged from Outreach without completion status.

• Functions as a liaison between Outreach House and HRA.

• Writes a monthly Personal Needs Allowance breakdown for Outreach bookkeeping in order to keep resident accounts accurate.

• Monitors that HRA is paying shelter payments/PNA Allowance for all clients whose application has been accepted.

• Troubleshoot any billing/payment problems that are occurring with HRA.

• Monitor that parents are submitting SSI or SSD payments to Outreach House in order to compensate for losses in shelter payments.

• Collect family fees from the parents/guardians during Parent Support Group evenings.

• Bills insurance and is responsible for the collection of insurance payments and denials.

• Responsible for monthly revenue reports.

Minimum Requirements:

• Minimum High School Diploma/GED.

• Strong organizational skills with the ability to multi-task to ensure that all administrative functions are completed in a timely manner.

• Computer literate.